Khadijah Thomas
Sumter,SC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.Dedicated Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance (Remote)
06.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Technical Support Representative
Alorica (Remote)
09.2021 - 06.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Assistant Manager
Family Dollar/Dollar Tree
06.2016 - 09.2021
- Greeting customers and process fast-paced transactions within the retail environment
- Operate the cash register and interact with customers
- Participate and to collaborate with my personal experience, abilities, and knowledge
- Strong organizational, communication, and problem-solving skills
- Working together as a team
- Having a positive and helpful attitude daily at this job
- Being an active employee
- Building Rapport
- Understanding customer issue and resolving issue
- Showing customers empathy.
Education
Associate of Science - Health Services Administration
Bryant & Stratton College
Online 02.2024
High School Diploma -
Scott’s Branch High School
Summerton, SC06.2012
Skills
- Proficient with Microsoft Skills and Internet
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Customer rapport
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
References
Furnished Upon Request
Timeline
Customer Service Representative
Teleperformance (Remote)
06.2022 - Current
Technical Support Representative
Alorica (Remote)
09.2021 - 06.2022
Assistant Manager
Family Dollar/Dollar Tree
06.2016 - 09.2021
Associate of Science - Health Services Administration
Bryant & Stratton College
High School Diploma -
Scott’s Branch High School
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