Khadijah Walker
Tallahassee,FL
Summary
Dynamic Medical Assistant with a proven track record at Florida Cancer Specialists, excelling in specimen collection and quality control. Recognized for delivering exceptional customer service while maintaining HIPAA compliance. Detail-oriented and calm under pressure, I enhance laboratory efficiency and ensure the integrity of samples through meticulous adherence to protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Florida Cancer Specialists
Tallahassee, FL
11.2022 - Current
- Assisted in the development and maintenance of laboratory SOPs, improving process efficiency and consistency.
- Provided exceptional customer service to internal and external stakeholders, addressing inquiries and concerns promptly.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Analyzed test results according to established protocols.
- Conducted quality control checks on samples prior to analysis.
- Performed quality control checks on laboratory equipment and chemicals to maintain laboratory standards.
- Utilized aseptic techniques to prevent contamination and ensure the integrity of samples and cultures.
- Processed patient specimens per protocol guidelines.
- Prepared lab for daily operations by stocking materials and equipment.
Patient Service Specialist
Florida Cancer Specialists
Tallahassee, FL
06.2022 - 11.2022
- Manage multi-line phone system and pleasantly greet patients
- Coordinate patient scheduling, check-in, check-out, and payments for billing
- Adhere to strict HIPAA guidelines to protect patient privacy
- Support office staff and operational requirements with administrative tasks
- Offer friendly and efficient service to patients, to handle challenging situations with ease
Fiscal Assistant
State Of Florida
Tallahassee, FL
07.2021 - 06.2022
- Company Overview: Agency for Persons With Disabilities
- Conduct research to assist the Program and Fiscal Manager during budget preparation in the development of the annual fiscal year budget for the Agency for Persons with Disabilities
- Managed payroll entry and reporting, assessed data and information to verify entry, calculation, and billing code accuracy
- Examined claims forms and other records to determine insurance and payment coverage
- Answered customer questions regarding Medicaid
- Managed multiple tasks and met time-sensitive deadlines
- Agency for Persons With Disabilities
Call Center Representative
24-7 Intouch
Clearwater, FL
10.2017 - 07.2021
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Developed reputation as an efficient service provider with high levels of accuracy
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Educated customers about the brand to incite excitement about the company's mission and values
Team Leader
Apalachicola Forest Youth Camp
Hosford, FL
12.2016 - 10.2017
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Supervised Juveniles' behaviors and built strong relationships with juveniles through positive attitude and attentive response
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Developed and enforced safety standards and procedures for the livelihood of juveniles
- Checked job sites for accuracy, quality and to ensure that all specifications for the project were met
Caregiver
Home Instead Senior Care
Tallahassee, FL
06.2016 - 12.2016
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Assisted clients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
- Completed entries in log books, journals, and care plans to accurately document and report client progress
- Assisted clients with self-administered medications
- Reported unusual or urgent circumstances in clients' condition or environment immediately to nurse supervisor
Catering Associate
Capital Regional Medical Center
Tallahassee, FL
10.2015 - 10.2016
- Effectively listened to, understood, and clarified guest concerns and issues
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager
- Decorated cakes, cupcakes, cookies, and special occasion trays
- Proofed dough and baked breads, cookies, and other bakery products
Education
Certificate - Certified Phlebotomy Technician
Gifted Hand Phlebotomy LLC
Tallahassee, FL07.2022
Associate of Arts -
Keiser University
Tallahassee, FL06.2016
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Electronic Medical Record Software
- Specimen Collection
- Therapeutic Phlebotomy Functions
- Database Search and Data Entry Skills
- Punctual and Hardworking
- HIPAA Compliance
- Administrative and Office Support
- Office Supplies and Inventory
- Multi-Line Telephone Systems
- Managing Medical Practices
- 50 WPM Typing Speed
- Laboratory procedures
- Specimen processing
- Quality control
- Electronic health records
- Customer service
Certification
Certified Phlebotomy Technician, 07/22, #34649-165-919-1953, 07/24
References
Available upon request
Timeline
Medical Assistant
Florida Cancer Specialists
11.2022 - Current
Patient Service Specialist
Florida Cancer Specialists
06.2022 - 11.2022
Fiscal Assistant
State Of Florida
07.2021 - 06.2022
Call Center Representative
24-7 Intouch
10.2017 - 07.2021
Team Leader
Apalachicola Forest Youth Camp
12.2016 - 10.2017
Caregiver
Home Instead Senior Care
06.2016 - 12.2016
Catering Associate
Capital Regional Medical Center
10.2015 - 10.2016
Certificate - Certified Phlebotomy Technician
Gifted Hand Phlebotomy LLC
Associate of Arts -
Keiser University