Susana Zabaleta
Mission Viejo,CA
Summary
I'm a skilled Medical Assistant with proven expertise in patient care and workflow optimization, honed at Hoag Medical Group. Excelled in data entry and maintaining a professional bedside manner, ensuring patient safety and confidentiality. Demonstrated ability to improve processes and enhance patient satisfaction, leveraging strong communication skills and a calm demeanor under pressure.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Hoag Medical Group
Aliso Viejo
11.2018 - 12.2021
- Monitored essential health metrics and logged patient information.
- Conducted initial tests with precise documentation.
- Sanitized treatment rooms and replenished supplies.
- Handled patient inquiries and follow-up calls.
- Coordinated appointments via phone and face-to-face interactions.
- Ensured clear information from physicians to patients.
- Complied with OSHA and HIPAA standards to ensure patient safety.
- Engaged in discussions with the team to optimize processes, and boost results.
ENT Medical Assistant
Head and Neck Associates of O.C
Mission Viejo, CA
01.2016 - 11.2018
- Protected patient data, ensuring confidentiality.
- Handled phone inquiries, coordinated appointments and directed patient flow efficiently.
- Executed care-building relationships consistent with company principles.
- Reacted to urgent situations with efficiency, deep knowledge, and calm demeanor to deliver excellent care.
- Provided a sense of ease for patients and families facing challenging situations.
- Delivered messages from patients to attending physicians regarding their health.
Urgent Care Medical Assistant
Hoag Medical Group
Irvine, CA
01.2011 - 01.2016
- Entered comprehensive patient data into electronic health records system.
- Administered medications per provider orders and documented administration accurately in the EMR system.
- Facilitated positive customer service experiences using effective communication with patients families.
- Managed medication delivery as directed by medical authority.
Education
Some College (No Degree) - AA Business Administration
Santa Ana College
Santa Ana, CA01-2025
Medical Assistant Certificate -
Everest College
Santa Ana, CA09.2010
High School Diploma -
Mission Viejo High School
06.2008
Skills
- MS Office
- Data entry
- Compassionate
- Customer service
- Vital sign monitors
- Patient-focused care
- Friendly and outgoing
- Medical terminologies
- Professional appearance
- Strong communication skills
- Professional bedside manner
- Calm and level-headed under pressure
Languages
- English
- Spanish
Timeline
Medical Assistant
Hoag Medical Group
11.2018 - 12.2021
ENT Medical Assistant
Head and Neck Associates of O.C
01.2016 - 11.2018
Urgent Care Medical Assistant
Hoag Medical Group
01.2011 - 01.2016
Some College (No Degree) - AA Business Administration
Santa Ana College
Medical Assistant Certificate -
Everest College
High School Diploma -
Mission Viejo High School
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