Khadisha O'Connor
Yeadon ,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at University of Pennsylvania. Expert in customer service and time management, significantly boosting efficiency and client rapport. Skilled in cash handling and fostering positive relationships, achieving notable repeat business and referrals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
University of Pennsylvania
Philadelphia, PA
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Supervisor
ACE Cash Express Inc.
Philadelphia, PA
10.2020 - 05.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
Customer Service Representative
Lowes
Havertown, PA
02.2019 - 08.2020
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelors Of Science - Nursing
Delaware County Community College
Media, PASkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Timeline
Front Desk Receptionist
University of Pennsylvania
01.2024 - Current
Supervisor
ACE Cash Express Inc.
10.2020 - 05.2023
Customer Service Representative
Lowes
02.2019 - 08.2020
Bachelors Of Science - Nursing
Delaware County Community College