Creative customer care professional with the ability to deliver quality customer support in a variety of settings with calmness and decorum. Dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organization, research, and time management skills.
Hi, I’m
Khadiya Blanks
Customer Service Professional
Philadelphia,PA
Summary
Overview
11
years of professional experience
Work History
Ancient Healing Teas
Customer Care Specialist/Administrative Assistant
12.2021 - Current
Job overview
- Contributes to quality customer support in the shop, on the phone, and via email and social media to secure new customers as well as to promote continued reoccurring customer satisfaction for current consumers.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Communicated with customers to assess and address individual needs, providing timely and quality support via ZenDesk, Shopify, and Square systems.
- Generate promotional content to attract customers and increase company revenue
- Used a strategic email promotion to boost sales for one of our high ticket items that is typically difficult to sale
- Created email promotion to target a different demographic and was able to retain sales for our Diabetes Bundle and Underground Tonic
Temple University Hospital
Patient Care Assistant
10.2011 - 10.2021
Job overview
- Duties included but were not limited to: working under the direct supervision of the RN(s) on duty, completing vital signs as ordered by MD, assisted patients with ADLs, assisted with enemas, applied minor preventative wound measures, and helped to keep a safe environment for patients by following fall prevention protocols, assisted with admissions and discharges
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Recognized and reported abnormalities or changes in patient's health status to RN, MD, and/or case manager.
Maternity Care Coalition
Birth Doula
10.2015 - 02.2018
Job overview
- Met with pregnant mothers to give information and assist them in navigating through the healthcare system about their pregnancy and birth, providing physical and emotional support to laboring mothers through various comfort measures such as aromatherapy, general massage, deep breathing exercises, etc.
- Counseled patients and families on reproductive health and contraception.
- Assisted with postpartum care and guided postpartum recovery.
Education
Parkway NorthwestPhiladelphia, PA
High School Diploma
06.2006
University Overview
Skills
- Customer Relations
- Customer Service Excellence
- Operational Efficiency
- Data Evaluation
- Quality Assurance
- Client Rapport-Building
- Payment Processing
- Brand Representation
- Client Meetings
Timeline
Customer Care Specialist/Administrative Assistant
Ancient Healing Teas
12.2021 - Current
Birth Doula
Maternity Care Coalition
10.2015 - 02.2018
Patient Care Assistant
Temple University Hospital
10.2011 - 10.2021
Parkway Northwest
High School Diploma