KHAIDYN Mace
Portland,OR
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
3
3
years of professional experience
2005
2005
years of post-secondary education
Work History
Assistant Manager
Plaid pantry
Portland, OR
07.2024 - Current
- Assisted in daily operations by managing store inventory and stock levels.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints effectively while maintaining a positive shopping experience.
- Monitored cash handling practices to ensure accuracy and compliance with policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented quality control measures to uphold company standards.
Delivery Driver
New Kingston logistics
Portland, Oregon
01.2023 - 05.2023
- Delivered packages efficiently to various locations within designated routes.
- Inspected delivery vehicles for safety and maintenance before each shift.
- Communicated with dispatch to confirm delivery schedules and route changes.
- Loaded and unloaded packages safely to prevent damage during transport.
- Followed all traffic laws and safety regulations while driving on public roads.
- Recorded delivery details accurately in electronic tracking systems daily.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled merchandise in accordance with product handling standards.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Checked loads against shipping papers to verify contents and identify special handling requirements.
Education
Sherman High School
Portland, OregonSkills
- Inventory management
- Customer service
- Cash handling
- Conflict resolution
- Employee training
- Time management
- Problem solving
- Coaching and mentoring
- Orientation and training
- Financial reporting
- Staff training and development
- Reporting and documenting
- Verbal and written communication
- Sales reporting
- Recruiting and interviewing
- Money handling
- Policy enforcement
- Recruitment and hiring
- Customer service and satisfaction
- Customer rapport
- Adaptability and flexibility
- Problem-solving
Timeline
Assistant Manager
Plaid pantry
07.2024 - Current
Delivery Driver
New Kingston logistics
01.2023 - 05.2023
Sherman High School