KHAJÁ LEWIS
Summary
Dedicated hospitality professional with 6 years in customer service, passionate about creating positive experiences and making others feel valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kids Club /Front Desk Associate
Onelife Fitness
11.2024 - 08.2025
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor spaces
- Actively encouraged children to develop their communication, problem-solving and social skills.
Receptionist /Spa Hostess
The Heavens Spa
08.2024 - 12.2024
- Greeted and assisted visitors, creating a welcoming environment and addressing inquiries promptly.
- Scheduled appointments using electronic calendar tools, optimizing daily office operations.
- Confirmed appointments, communicated with clients, and updated client records.
Staples
Customer Service Represenative
01.2024 - 07.2024
- Managed high-stress situations effectively maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Collaborated with team members to develop best customer service practices
Planet Fitness
Member Service Specialist
05.2023 - 08.2023
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Maintained and managed customer files and gym memberships
Host/To-Go Specialist
P.F. Chang's Bistro
02.2022 - 04.2023
- Greeted, provided attentive and professional customer service and fostered healthy relationships with repeat customers increasing tip revenue
- Minimized customer service complaints by expertly managing customer expectations during busy periods
- Cross-trained to handle different restaurant roles including bar, kitchen and to-go stations
Marketing/PR Director
Prince George's County Educators Association
10.2018 - 02.2023
- Developed election campaign flyers for delegate
- Reviewed all forms of communication prior to release
- Created and maintained lists of media contacts
- Supported event organization
Intern
The Training Source, Inc.
06.2022 - 08.2022
- Developed computer skills in Microsoft Windows 10, Microsoft Office Word 2019
- Prepared project presentations and reports to assist senior staff
- Collaborated with senior management on new initiatives to build confidence
Customer Service Representative/Shift Lead
Firehouse Subs
10.2019 - 08.2020
- Delivered prompt service to prioritize customer needs
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Trained staff on operating procedures and company services
Volunteer
Pineview Nursing Home And Rehabillitation Center
02.2020 - 03.2020
- Prepare and serve meals to the residents
- Read and sang to the patients
- Led group discussions and activities to meet different community needs
- Coordinated with different service providers to meet residents individual needs
Church Member
Capitol Hill Seventh-Day Adventist Church
01.2014 - 03.2020
- Prepare meals and feed the homeless, visit nursing homes
- Deliver care packages to shelters
- Donated jeans, coats and clothing for the homeless and community residents
- Gather canned goods and nonperishable foods for the homeless and community residents in the DMV areas
Education
Associate of Applied Science - Health Information Management
Prince George's Community College
Largo, MD05.2021
Bachelor of Science - Allied Health
Towson University
Baltimore, MD12.2025
Skills
- Active Listening and Communication
- Friendly, positive attitude
- task oriented
- Reading Comprehension
- Customer Service
- Multitasking Abilities
Certification
Microsoft Office
Medical billing and Coding
Timeline
Kids Club /Front Desk Associate
Onelife Fitness
11.2024 - 08.2025
Receptionist /Spa Hostess
The Heavens Spa
08.2024 - 12.2024
Staples
Customer Service Represenative
01.2024 - 07.2024
Planet Fitness
Member Service Specialist
05.2023 - 08.2023
Intern
The Training Source, Inc.
06.2022 - 08.2022
Host/To-Go Specialist
P.F. Chang's Bistro
02.2022 - 04.2023
Volunteer
Pineview Nursing Home And Rehabillitation Center
02.2020 - 03.2020
Customer Service Representative/Shift Lead
Firehouse Subs
10.2019 - 08.2020
Marketing/PR Director
Prince George's County Educators Association
10.2018 - 02.2023
Church Member
Capitol Hill Seventh-Day Adventist Church
01.2014 - 03.2020
Associate of Applied Science - Health Information Management
Prince George's Community College
Bachelor of Science - Allied Health
Towson University