Khalia Threadgill
Washington,DC
Summary
Customer-focused professional with experience in concierge services, retail sales, and community engagement. Skilled in resolving customer concerns, providing exceptional service, and maintaining professional relationships. Strong communicator with a commitment to delivering positive customer experiences.
Overview
7
7
years of professional experience
Work History
Concierge
Carlyle Towers
Alexandria VA
11.2025 - 01.2026
- Welcomed guests and provided personalized assistance to enhance their experience.
- Processed incoming and outgoing mail, ensuring timely distribution to residents.
- Maintained organized front desk area, contributing to improved workflow and professionalism.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Sales Associate
Staples
Alexandria, VA
07.2025 - 09.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve store sales targets and improve customer service.
- Educated customers on promotions, loyalty programs, and warranty options to drive sales growth.
Syep
D.C Housing Authority
Washington D.C
06.2019 - 08.2021
- Assisted in organizing and executing daily youth engagement activities.
- Supervised children during outdoor play, ensuring safety and encouraging social interaction.
- Maintained cleanliness and organization of classroom materials and supplies to promote efficiency.
- De-escalated stressful situations calmly when addressing parent concerns or scheduling updates.
Education
High School Diploma -
Paul Laurence Dunbar High School
Washington D.C06.2022
Skills
Customer service
Highly adaptable
Effective problem solving
Detail-oriented approach
Timeline
Concierge
Carlyle Towers
11.2025 - 01.2026
Sales Associate
Staples
07.2025 - 09.2025
Syep
D.C Housing Authority
06.2019 - 08.2021
High School Diploma -
Paul Laurence Dunbar High School