Khalid PATTERSON

To be service focused with a strong commitment to servicing the needs of my employees. To excel successfully in overcoming challenges faced within the company. I am skilled in building strategic partnerships within the company and without that is backed by solid credentials with equal strengths to be an asset to my employers. I excel implementing the company’s yearly goals and being successful in overcoming challenges faced with the clients.

I was able to prioritize customer success and offer rigorous support professionally and enhance the customer service experience. I assisted in finding solutions to clients problems without difficulty in a timely manner. Deliver proactive customer service skills as well as exceeded quantitative metrics on customer satisfaction as well as customer retention. Manage difficult situations with dissatisfied clients as well as provide them the best service possible even in difficult conditions. Excellent communication skills, product knowledge/understanding, and friendly empathic attitude as well as the determination to put everything right by any means necessary. Expertise with Microsoft Edge, Excel, PowerPoint, and Word. I use Microsoft teams to collaborate with my team and the clients on a regular basis. Very proactive and give my clients the best information possible by reaching out to them in advance and giving them all of the information they need to address the issues that come up.

excellent listener and communicator who conveys information verbally and in writing, efficiently, computer – literate performer with a confident skill with software and applications, excellent team player who excels at building and trusting relationships with my colleagues for clients., Always will be honest and will be willing to accept the mistakes that I have made and strive too always do better., Will always work my hardest and will do everything it takes to make sure that the work gets done on time., Very organized as well as very proficient when working to provide a professional work environment that creates an avenue to excel., Very skilled in Word, Excel, and PowerPoint. Very familiar with security software as well as Windows security (in class working on my bachelor’s degree in Cybersecurity currently)., Very skilled at Qualys software and can locate threats as well as eliminate any threats that would compromise the computer systems as well as businesses. In addition, have coding skills and intellectual skills for presentation software.

• Google Cybersecurity Certification 09/23 Completed