Khalil Bailey
washington
Summary
Strong beginnings with retail at GameStop, the ability to understand customers needs and help them leave with a bigger smile than they ever entered with. Speaking skills were developed and have only grown over time with a warm and inviting atmosphere that can only be built upon with team work and an already existing work ethic.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server
Vietchopsticks
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Breadfurst
07.2020 - 09.2022
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
Game Advisor
Game Stop
04.2014 - 02.2018
- Updated merchandise prices for special promotions.
- Recommended gaming merchandise and accessories based on custom requirements.
- Contributed to sales targets by promoting available products, services, and special offers during interactions with customers.
- Provided retail assistance, finalizing and processing customer purchases for games across major system types.
- Tested consoles in order to provide complete information to customers.
- Organized games according to corporate plans for regular displays and special promotions.
Education
High School Diploma -
Woodrow Wilson Highschool
06-2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Food running
- Cleanliness standards
- Team collaboration
- Sales techniques
- Quality control
Timeline
Server
Vietchopsticks
09.2022 - Current
Server
Breadfurst
07.2020 - 09.2022
Game Advisor
Game Stop
04.2014 - 02.2018
High School Diploma -
Woodrow Wilson Highschool
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