Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Khalil Edais

Minneapolis,Minnesota

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

2
2
years of professional experience

Work History

Planet Fitness Customer Service Representative

Dawn Reist
12.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • 'Managed approximately 50 incoming calls, emails, and faxes per day from customers.

Anchorage Museum Discovery Center Interpreter

Aaron Slonecker
04.2021 - 08.2022
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Ran Planetarium shows informing the audience about the Solar System as well as Alaska's ecosystem and natural disasters.
  • Assist visitors in exploring and understanding the exhibits and displays in the Discovery Center
  • Help facilitate visitor experiences with hands-on CoLab activities
  • Present short educational demonstrations to the public, including animal demonstrations, that model best practices in science and inquiry-based education
  • Support educational demonstrations by checking schedules, compiling needed materials or supplies, and communicating with volunteers and other education department staff
  • Present planetarium shows to public audiences
  • Document and make timely reports of all exhibit breakages and malfunctions to the Planetarium and Programs Manager
  • Ensure that public areas and exhibits are functioning, cleaned, organized, safe, and attractive within the Discovery Center
  • Assist staff with daily routines on the floor and behind the scenes
  • Enforce general museum rules by modeling and encouraging appropriate behavior
  • Excellent interpretive skills, and experience in visitor engagement and inquiry education.
  • Excellent oral & written communications skills
  • Team player, positive attitude, & service oriented
  • Responsible, reliable, motivated, & positive attitude
  • Flexible & committed to the Anchorage Museum's objectives, goals, and programming for minds-on, hands-on learning

Education

Bachelor of Science - Human Physiology

University of Minnesota - Twin Cities
Minneapolis, MN
05.2027

Skills

  • Customer Service
  • Leadership skills
  • Active Listening
  • Strong communication and Critical Thinking skills
  • Strong in Team situations
  • Strong listener
  • Calm in Stressful situations
  • Strong knowledge of Human physiology and anatomy
  • Foreign languages : Fluent in Arabic and Japanese
  • Work Ethic

Accomplishments

- Have shadowed 20 hours of Cardiothoracic surgery including open heart surgeries and Valve Replacement Surgery.

- Graduated from Japanese Immersion K-12 and fluent Japanese and Arabic Speaker.

Languages

Arabic
Native or Bilingual
Japanese
Native or Bilingual

Timeline

Planet Fitness Customer Service Representative

Dawn Reist
12.2022 - 07.2023

Anchorage Museum Discovery Center Interpreter

Aaron Slonecker
04.2021 - 08.2022

Bachelor of Science - Human Physiology

University of Minnesota - Twin Cities

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Khalil Edais