Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Khallimah Pride

Charlotte,NC

Summary

Knowledgeable customer service and sales professional well-versed in pawn shop practices and regulations. Basic mathematical skills and a flexible approach to solving routine and complex issues. Desiring to apply experience and skills to a challenging new role with room for advancement.

Overview

15
15
years of professional experience

Work History

Pawnbroker

Cash America
Charlotte, NC
02.2021 - 06.2024
  • Maintained accurate records of all transactions and inventory.
  • Followed applicable laws governing pawnbroking operations in the state and country.
  • Ensured the store was kept clean, neat and organized at all times.
  • Negotiated loan repayment plans with customers when necessary.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
  • Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.

Customer Service Representative

Performance Auto & Body Repair
Charlotte, NC
02.2009 - 11.2019
  • Assessed damages caused by accidents or other incidents involving automobiles or property.
  • Maintained detailed records of claims activities including contact information for all parties involved in a claim.
  • Investigated properties, classified damages and created estimates outlining repair costs.
  • Verified liability extent with reviews of police reports, medical treatment histories and other records.
  • Served as a liaison between clients, adjusters, attorneys, medical providers, witnesses and others involved in the claims process.
  • Investigated and evaluated automobile and casualty claims to determine coverage, liability, value of claim, and compensability.

Call Center Manger

Jackson Hewitt
Charlotte, NC
03.2010 - 04.2018
  • Filed electronically through approved software programs.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Corrected previously filed tax returns to amend errors or claim additional deductions and credits.

Education

High School Diploma -

Redan High School
Stone Mountain, GA
06-1995

Some College (No Degree) - Pharmacy Technology

Central Piedmont Community College
Charlotte, NC

Skills

  • Contract writing
  • Contract Preparation
  • Loan coordination
  • Negotiations
  • Compliance requirements
  • Security awareness

Accomplishments

Number one in the stores district for Warranties and Loans for 10 months straight.

References

References available upon request.

Timeline

Pawnbroker

Cash America
02.2021 - 06.2024

Call Center Manger

Jackson Hewitt
03.2010 - 04.2018

Customer Service Representative

Performance Auto & Body Repair
02.2009 - 11.2019

High School Diploma -

Redan High School

Some College (No Degree) - Pharmacy Technology

Central Piedmont Community College

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Khallimah Pride