Khatia Hall
Podiatry Foot and Ankle Institute
Hackensack,NJ
6
years of professional experience
Front desk coordinator supporting patient flow, visitor screening, and administrative communication across a fast-paced medical office. Manages scheduling, records organization, and payment processing while keeping the reception area ready for visitors and staff. Brings a calm, organized approach to coordinating 100+ records per week and multiple requests without slowing the office down.
Work History
Medical Assistant/Receptionist
2 Years 9 Months- Managed patient check-in and check-out while collecting demographics and updating visit details.
- Answered telephone calls and directed inquiries to the appropriate staff member with a professional tone.
- Prepared patient charts and organized records for provider visits and follow-up appointments.
- Supported patients with copay processing and basic payment collection at the front desk.
- Documented patient information accurately in electronic records during daily office operations.
- Coordinated appointment reminders and schedule changes to reduce missed visits and last-minute confusion.
- Maintained HIPAA-compliant handling of patient information across calls, paperwork, and office correspondence.
- Assisted with insurance claims follow-up and prior authorization support for patient visits.
- Handled fax communication and outgoing paperwork for referrals, records, and scheduling updates.
- Organized patient files and office materials to support smooth daily workflow at the front desk.
- Entered insurance and contact information carefully to keep patient records current and usable.
- Provided courteous support to patients during arrival, waiting, and checkout processes.
- Kept office tasks moving by balancing calls, scheduling, filing, and patient questions throughout the day.
- Used medical terminology appropriately when updating patient notes and communicating with office staff.
Medical Biller
2 Years 5 Months- Verified insurance details and coverage information before appointments to support clean claim submission.
- Entered patient demographics and billing information into records with careful attention to detail.
- Handled patient calls and appointment confirmation with clear verbal and written communication.
- Supported front desk operations by greeting patients, collecting forms, and directing office traffic.
- Reviewed claims for missing information and coordinated corrections with internal billing staff.
- Prepared patient charts and supporting documents for scheduled visits and billing review.
- Maintained organized records to support accurate billing, office workflow, and document retrieval.
- Assisted with prior authorization requests by gathering patient details and required documentation.
- Processed copay payments and recorded transaction details with accuracy and professionalism.
- Filed and routed incoming fax communication to the appropriate office contacts.
- Monitored appointment schedules and updated changes to keep daily office flow organized.
- Supported patient intake by collecting basic information and confirming visit details.
- Applied knowledge of medical terminology when reviewing forms and billing-related records.
- Followed HIPAA guidelines while handling patient information and office documents.
Receptionist
1 Year- Greeted visitors and callers professionally, gathered visit details, and directed them to the appropriate office.
- Monitored visitor access, screened arrivals, and maintained a clean reception area for a positive first impression.
- Received payments for services and maintained organized files and records to support accurate office processing.
- Organized billing and invoice data, prepared accounts receivable reports, and supported expected revenue tracking.
- Coordinated phone, fax, email, and in-person communication while supporting technician schedules and customer jobs.
Education
High School Diploma
Skills
Scheduling
Telephone skills
Verbal and written communication
Customer/client relations
Attention to detail
Front desk operations
Patient intake
Appointment confirmation
Medical terminology
Patient registration
Insurance verification
Medical records management
EHR documentation
HIPAA compliance
Prior authorization support
Patient chart preparation
Medical office procedures
Insurance claims follow-up
Copay processing
Patient demographics entry
Fax communication
Accomplishments
- Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
- Scheduling: Organized technician schedule for customer jobs.
- Recognized by customers and receptionist for expedient and effective service.
- Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Timeline
Medical Assistant/Receptionist
Podiatry Foot and Ankle Institute
06.2023 - 03.2026Read More
Medical Biller
Ridgewood Diagnostic
01.2021 - 06.2023Read More
Receptionist
Bergen Ear Nose & Throat
01.2020 - 01.2021Read More
Hackensack High School
High School Diploma
Read More