Kali Haynes
Saraland,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Circle K
07.2025 - Current
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Alorica
07.2018 - 05.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
Patient Safety Companion
Infirmary Health Systems
06.2022 - 07.2023
- Completed necessary reports and documentation on time and to specifications.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Provided family members with general health education and tips for patient care.
Education
Diploma - Medical Assistant
Fortis College
Mobile, AL06-2026
Diploma - Medical Billing And Coding
Martinsburg College
Martinsburg, WV10-2024
High School Diploma -
Baker High School
Mobile, AL05-2017
Skills
- Scheduling
- Complaint resolution
- Retail sales customer service
- Medical office administration
- Phlebotomy
- Medical billing
- Patient-focused care
- Check-in coordination
Timeline
Customer Service Representative
Circle K
07.2025 - Current
Patient Safety Companion
Infirmary Health Systems
06.2022 - 07.2023
Customer Service Representative
Alorica
07.2018 - 05.2025
Diploma - Medical Assistant
Fortis College
Diploma - Medical Billing And Coding
Martinsburg College
High School Diploma -
Baker High School