CHENDEEAN NOAH
Washington,NE
Summary
Knowledgeable airport services professional with 1 year of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
year of professional experience
Work History
Passenger Service Agent
MENZIES AVIATION
02.2023 - 03.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Oversaw ticketing, gate and ramp services.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
Intern
US HOUSE OF REPRESENTATIVES
09.2022 - 01.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Interacted with customers by phone, email, or in-person to provide information.
Education
High School Diploma -
Simon Sanchez High School
Yigo, GU06.2020
Skills
- Passenger Assistance
- Customer Service Management
- Baggage handling
- Strong Organization
- Coordinating schedules
- Check-in procedures
- Airline Policies
- Travel documentation
- Ticketing knowledge
- Computer Terminal Operations
- Cash Management
- Reservation Systems
- Ground Operations
- TSA Collaboration
- FAA Regulations
- Phone Etiquette
- Microsoft Excel
Timeline
Passenger Service Agent
MENZIES AVIATION
02.2023 - 03.2024
Intern
US HOUSE OF REPRESENTATIVES
09.2022 - 01.2023
High School Diploma -
Simon Sanchez High School
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