Justin Tassie
Wallington
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server
The Cheesecake Factory
07.2019 - Current
- Delivered exceptional customer service in high-volume restaurant environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed multiple tables, providing attentive service and addressing customer needs promptly.
- Trained new servers on menu items, service standards, and operational procedures.
- Designated trainer for incoming new hires.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Polka Restaurant and Beer Cafe
02.2018 - 08.2019
- Resolved customer complaints effectively, maintaining positive dining experiences and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated table settings and dining arrangements for large events, enhancing overall guest experience.
Education
High School Diploma -
Sterling Heights Highschool
Sterling Heights, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- MS word, excel, and outlook
- Sales expertise
- Suggestive selling
- Memory retention
Timeline
Server
The Cheesecake Factory
07.2019 - Current
Server
Polka Restaurant and Beer Cafe
02.2018 - 08.2019
High School Diploma -
Sterling Heights Highschool