Khelsea Evans
256 Woodoak Ct Glen Burnie,United States
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Sales Associate
Petsmart
Glen Burnie, MD
06.2021 - Current
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Stayed up to date on company products and services to support sales objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Suggested products and services to match customers' stated needs and preferences.
Education
High School Diploma -
Wayne Central High School
Onatrio, NY06.2012
Skills
- Customer Service
- Flexible Schedule
- Cash Register Operation
- Customer- and Service-Oriented
- Reliable and Punctual
- Excellent Communication Skills
- Energetic Self-Starter
Timeline
Sales Associate
Petsmart
06.2021 - Current
High School Diploma -
Wayne Central High School