Khoi Nguyen
Albuquerque
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Kohl's
Albuquerque
03.2021 - Current
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff to enhance customer service skills.
- Coordinated inventory management and maintained stock levels efficiently.
- Developed employee schedules to optimize staffing during peak hours.
- Resolved customer inquiries and complaints promptly and professionally.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Manager
JCPenney
Albuquerque
10.2016 - 02.2021
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff to enhance customer service skills.
- Coordinated inventory management and maintained stock levels efficiently.
- Developed employee schedules to optimize staffing during peak hours.
- Resolved customer inquiries and complaints promptly and professionally.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Manager
Bed Bath & Beyond
Albuquerque
01.2004 - 09.2016
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff to enhance customer service skills.
- Coordinated inventory management and maintained stock levels efficiently.
- Developed employee schedules to optimize staffing during peak hours.
- Resolved customer inquiries and complaints promptly and professionally.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
Associate of Arts - Interaction Design
San Jose State University
San Jose, CA 09.1990 - 05.1993
Skills
- Staff training
- Customer relationship management
- Sales forecasting
- Operations strategy
- Team building
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Performance evaluation
- Budget management
Timeline
Store Manager
Kohl's
03.2021 - Current
Store Manager
JCPenney
10.2016 - 02.2021
Store Manager
Bed Bath & Beyond
01.2004 - 09.2016
Associate of Arts - Interaction Design
San Jose State University
09.1990 - 05.1993