Khou Thao
Sacramento,CA
Summary
Dynamic and dedicated professional with a strong work ethic and integrity, honed at Heavenly Yogurt. Expert in customer service and assistance, I successfully implemented inventory management techniques, reducing waste and enhancing stock levels. My ability to foster customer loyalty through patience and empathy has consistently improved the shopping experience.
Overview
22
22
years of professional experience
Work History
Cashier
Heavenly Yogurt
09.2018 - 01.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced daily reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new staff on operational procedures and best practices.
- Implemented inventory management techniques to reduce waste and improve stock levels.
- Greeted customers entering store and responded promptly to customer needs.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Welcomed customers and helped determine their needs.
Store Owner
Thao Fashion
03.2004 - 09.2013
- Directed daily operations, ensuring optimal inventory management and customer service excellence.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Trained and mentored staff, fostering a collaborative and high-performing work environment.
- Analyzed sales data to drive strategic decisions and improve product offerings.
- Implemented cost-control measures, enhancing profitability while maintaining quality standards.
- Established vendor relationships, negotiating contracts to secure favorable terms for merchandise procurement.
- Oversaw visual merchandising, creating appealing displays to attract customers and increase foot traffic.
- Managed financial reporting, ensuring accuracy in budgeting and forecasting for sustainable growth.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
Education
No Degree - Ethnic Studies
Sacramento State
Sacramento, CA06-2008
High School Diploma -
Hiram Johnson High School
Sacramento, CA06-2004
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
English
Full Professional
hmong
Professional Working
Timeline
Cashier
Heavenly Yogurt
09.2018 - 01.2026
Store Owner
Thao Fashion
03.2004 - 09.2013
No Degree - Ethnic Studies
Sacramento State
High School Diploma -
Hiram Johnson High School