KHRISTEN FULLER
Texarkana,AR
Summary
I am a highly motivated employee with the desire to take on new challenges, strong work ethics, adaptibility and exceptional interpersonal and customer service skills. I have the ability to respond effectively to demanding needs of accuracy and resolution. Iam accomplished in performing over all customer satisfaction, technical and non-technical support, a record of assisting researching and resolving all kinds of customer related issues. Gifted in answering and handling large call volumes of customers with complaints needing resolutions, I am seeking long term permanent employment opportunity.
Overview
6
6
years of professional experience
Work History
Receptionist
Northfield Clinic
Texarkana, AR
03.2024 - Current
- Handled inquiries and complaints, providing timely and appropriate resolutions.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Performed data entry tasks related to billing and transactions.
- Managed office phone lines by checking voicemail, and returning calls.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
IBM Analyst
ManpowerGroup
Texarkana, AR
06.2021 - 06.2023
- Performed quality assurance to access data and validate results reported common issues with technical support
- Managed high volume of inbound and outbound customer calls
- Examined system issues and applied resolutions
- Resolve, customer inquiries, questions, and concerns to consistently offer quality service
- Answered calls with call management system and web-based communications
- Consulted with customers regarding needs and addressed concerns
- Asked probing questions to determine service needs and accurately put information into electronic systems
- Troubleshot hardware issues and worked with service providers to facilitate repairs to end users
- Used remote login tools to assist clients with technical and product support
- Maintained up-to-date incident reports
- Creation of incident report ticket with the service now platform
- Dispatched vendors to perform on-site service to mitigate problem beyond scope of telephone troubleshooting
- Ensuring over-all customer satisfaction
Arts & Music teacher
Lighthouse Christian Academy
Texarkana, TX
08.2020 - 05.2021
- Gathered music and props for illustration of daily class instruction, as well as performance
- Maintained positive classroom culture through behavior management techniques
- Prepared, administered, and graded daily work and test to evaluate students progress
- Administered and graded class test to evaluate student progress and comprehension
cashier
Hobby Lobby
Texarkana, TX
07.2019 - 01.2020
- Operated POS system to receive payment by cash, check or credit card while issuing receipts and/or proving proper change
- Answered customer questions and provided store product information
- Helped customers fine specific products
- Completed the daily recovery task to keep area clean and neat for maximum productivity
- Processed sales transactions to prevent long customer Wait times
- Preserved appearance of store by rearranging and replenishing displays and merchandise Racks
- Discounted purchases by scanning in redeeming coupons
- Processed refunds for broken and damaged goods
Education
Some College (No Degree) - Music Education
Texarkana College
Texarkana, TXSkills
- Computer skills
- Microsoft office
- Communication skills
- Customer service
- Computer literacy
- Windows
- Data Analysis Skills
- Data Entry
- Credit card payment processing
- POS systems
- Ordering platforms
- Customer data confidentiality
- Issue and complaint resolution
- Call Center
- Store Support
- Service schedule coordination
- Technical troubleshooting
- Remote technical support
- Cash handling
- Sales
Timeline
Receptionist
Northfield Clinic
03.2024 - Current
IBM Analyst
ManpowerGroup
06.2021 - 06.2023
Arts & Music teacher
Lighthouse Christian Academy
08.2020 - 05.2021
cashier
Hobby Lobby
07.2019 - 01.2020
Some College (No Degree) - Music Education
Texarkana College