Khristy Dong
Houston,TX
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in a busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in the dining experience.
Overview
2
2
years of professional experience
Work History
Hostess
Jinya, Ramen Bar
449 W 19th St Suite C100, Houston, TX 77008
09.2025 - 11.2025
- Collaborated with servers to facilitate smooth communication between front and back of house.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored dining area to ensure cleanliness and prompt service throughout guest visits.
- Handled guest inquiries and complaints effectively, enhancing overall customer satisfaction.
- Maintained knowledge of menu items to provide accurate information to guests.
- Greeted customers warmly upon arrival and provided friendly and warm a friendly and warm presence throughout the dining experience.
Hostess
BORI
Spring Branch, Houston
07.2025 - 08.2025
- Collaborated with team to ensure smooth service flow, contributing to a positive dining experience.
- Greeted and seated guests efficiently, enhancing customer flow and significantly improving overall dining experience.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Supported special events by coordinating seating plans and managing guest flow efficiently.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Seasonal Event Staff
Halloween Town
Las Vegas, NV, United States
10.2023 - 11.2023
- Managed guest inquiries, boosting positive feedback and enhancing visitor experience.
- Supported event setup and guest interaction, fostering a welcoming atmosphere.
- Improved visitor satisfaction through efficient handling of inquiries and interactions.
Education
No Degree -
Memorial High School
935 Echo Ln, Houston, TX 77024Skills
- Greeting guests - Expert
- Customer Service - Expert
- Active Listening - Expert
- Conflict Resolution - Expert
- Team Collaboration - Experienced
- Adaptability - Expert
- Time Management - Expert
- Multitasking - Experienced
- Attention to Detail - Expert
- Problem Solving - Experienced
- Leadership - Experienced
- Guest Relations
LANGUAGES
English - Highly proficient
Vietnamese - Proficient
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Cooking/Baking
- Volleyball/Basketball
- Journaling
- Content Creation
- Psychology
- Business Marketing
- Outdoor traveling -hiking, biking, etc
Timeline
Hostess
Jinya, Ramen Bar
09.2025 - 11.2025
Hostess
BORI
07.2025 - 08.2025
Seasonal Event Staff
Halloween Town
10.2023 - 11.2023
No Degree -
Memorial High School