Kara Hurley

• Coordinate daily schedules for caregivers and clients to ensure consistent coverage and timely care delivery across high-volume remote operations.
• Manage appointment scheduling, confirmations, and real-time updates within electronic health record (EHR) systems with strict attention to accuracy.
• Serve as the central communication liaison between caregivers, clients, and office staff to support seamless operations and elevate client satisfaction.

• Arrived on time to customer appointments.
• Drove safely and obeyed traffic laws to avoid accidents and injuries.
• Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
• Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
• Upheld high standards of cleanliness, sanitation, and service.
• Offered above-and-beyond service to every rider to encourage repeat business.
• Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
• Resolved service-related problems and documented actions in system.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Documented reservations, alerted servers, and managers of large groups and prepared seating.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Collaborated with team members to complete orders.
• Stocked shelves to organize aisles in assigned department.