KHUSHBOO MOOLCHANDANI
City Furniture
Fort Lauderdale,FL
20
years of professional experience
19 plus years of experience in Human Resource management and customer facing that includes recruitment operations, internal resourcing/staffing, employee relations and compliance. Outstanding work history and experience in all aspects of talent acquisition and management, employee grievance management and employee services with proven track record. 7+ years of experience as managing head at multiple locations and across multiple business verticals. Managed and lead a team of 15+ members with expertise in several HRM streams, motivating and driving them to achieve business requirements.
Work History
Sales Associate
3 Years- Elevate and enhance the customer's in-store experience by being a trusted sleep and product authority and offering best-in-class products.
- Execute and mentor new associates selling programs and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center.
- Serve as a lead in resolving customer-related issues and escalating when necessary.
- Support development of team members by providing technical and product knowledge information to associates, serving as subject matter expert.
- Promote a culture of coaching by providing insights as to how team members can improve the customer experience they provide and increase their selling aptitude.
- Achieve or exceed store financial targets through effective execution and customer service at the store level.
- Ensure store execution of product merchandising, marketing, and POP standards.
- Follow procedures for product transfers to ensure proper documentation of inventory.
Corporate Recruiter – Talent Acquisition
2 Years 2 Months- Full cycle recruiting for sales positions.
- Continuously improving turnover in my assigned markets.
- Staying ahead of competition to attract top talent by sourcing Indeed, LinkedIn, Career Builder, and Facebook.
- Screening and manually entering candidates into our ATS.
- Sending Assessments.
- Coordinating and following up on interviews.
- Stay in communication with candidates to ensure they are completing onboarding tasks on time.
- Work daily on platforms such as Outlook, Excel, PowerPoint, Zoom, Calendly, Olivia SchedulerTurn Technology
Sales Associate
1 Year 8 Months- Working with guests in retail showroom to determine the reason for their visit.
- Utilizing an iPad to engage and present various home furnishings and service options.
- Following up with leads generated from prior guest visits using your guest database.
- Assisting guests in financing, purchasing, and delivery follow up.
- Increasing personal knowledge of products, sales techniques, and promotions through continuous training and development.
- Helping guests design a home that they’ll love.
Talent Acquisitions Manager
6 Years 2 Months- Served as head for country-wide team from multiple locations meeting diversified hiring requirements.
- Managed team to meet bulk and lateral hiring requirements across various domains such as Telecom and e-commerce.
- Oversaw campus recruitment events at multiple colleges and universities for a constant inflow of talent.
- Maintained and updated Talent Management Strategies and Standard Operating Procedures to improve efficiency.
- Ensured recruitment resources were prudently used by team members to control overall recruitment cost and CPH (Cost Per Hire).
- Facilitated no poach agreements and its compliance.
- Interacted with clients on constant basis to understand hiring requirements, attended Client Business Reviews and Audits and helped set hiring benchmarks.
- Performed background verifications such as educational, employment, criminal and drug testing.
- Monitored employee attrition trends and implemented solutions to improve retention.
- Managed third party vendors for staffing, payroll, and other HR related services.
Sr. Executive HR - Recruitments
6 Years 6 Months- Performed recruitments daily (both agent and lateral levels) using various sources like employee referral, media, placement agencies walk-ins etc.
- Performed several campus recruitments and participated in job fairs.
- Organized and conducted walk-in interviews and tests.
- Strategic planning & scheduling process of recruitments.
- Created job descriptions as per hiring criteria and screened resumes for all vacancies.
- Addressed and helped resolve grievances raised by employees.
- Welcomed new hires and oversaw induction programs.
- Served as Strategic HR business partner and location HR Lead.
- Managed complete life cycle of employees and contract staff that included recruitment, induction, ESIC/PF formalities, attendance tracking, grievances, salary processing, FnF settlements relieving.
- Managed performance improvement plans for junior & middle management.
- Ensured proper processing of exit interviews and relieving formalities.
- Framed employee incentive schemes and ensured their implementation.
- Collaborated with external agencies and institutions for employee welfare schemes.
Education
Master of Business Administration
Bachelor of Commerce
Skills
Employee engagement
Talent Acquisition & Development
Onboarding
Customer Service
Business partnership
Technological aptitude
Coaching & Mentoring
Leadership development
Grievance management
Accomplishments
- Received “Top Gun Award 2017” at Hinduja Global Solutions
Timeline
Sales Associate
City Furniture
10.2023 - CurrentRead More
Corporate Recruiter – Talent Acquisition
CITY FURNITURE
07.2021 - 09.2023Read More
Sales Associate
CITY FURNITURE
11.2019 - 07.2021Read More
Talent Acquisitions Manager
HINDUJA GLOBAL SOLUTIONS
08.2013 - 10.2019Read More
Sr. Executive HR - Recruitments
TELEPERFORMANCE
01.2007 - 07.2013Read More
DEVI AHLIYA UNIVERSITY
Bachelor of Commerce
Read More
DEVI AHLIYA UNIVERSITY
Master of Business Administration
Read More