Khyla Trotter
Jacksonville,FL
Overview
2026
2026
years of professional experience
Work History
Office Specialist 1
Baptist Heart Specialists
Jacksonville Beach, FL
2024 - Current
- Check in and check out
- Scanning documents
- Assisting with referrals as needed
- Assisting patients as needed
- Reviewing and following up on unpaid insurance claims
- Processing mail on a daily basis
Front Desk Coordinator
Brooks Rehabilitation
08.2022 - 2024
- Assure benefits have been verified, authorization was received, and review intake documents for completion before the evaluation and follow up treatments per insurance guidelines.
- Scheduling patient follow up appointments per insurance guidelines and plan of care prescribed by evaluating clinician.
- Maintaining patient records and accounts by obtaining, recording, and updating the account.
- Collect co-payments, co-insurance, and deductible at time of service.
Patient Care Technician
HCA Memorial
Jacksonville, FL
01.2022 - 08.2022
- Assist patients with performing activities of daily living to include bathing, shaving, oral care, toileting, grooming, changing linens, providing water, ambulating, assisting with meal delivery and feeding as directed.
- Responsible for recording information in the patient’s medical records.
- Responsible for safe patient handling: Turning and positioning, use of specialty beds, patient transfer and use of transfer devices, ambulant assistance and use of assistive devices, restraint alternatives, oxygen use and transport, suction use, pre-operative skin preparation and/or use of sequential compression devices (SCD).
- Responsible for educating patients and families on the care and therapies being provided, in conjunction with physicians and nurses.
Hostess
Fleet Landing
Jacksonville, FL
01.2021 - 10.2021
- Reviewed and periodically updated seating chart to reflect open and occupied KT Jul 2023 Jun 2015 seating.
- Memorized menu offerings to provide guests with information and specifics regarding daily specials or featured promotions.
- Escorted guests to tables, provided menus and discussed daily specials.
- Maintained orderly flow of guests from reception area into dining room and informed customers of wait times.
Server
Fleet Landing
Jacksonville, FL
09.2015 - 12.2020
- Responsible for taking/entering orders into the Full-Count Point of Sale System.
- Navigates accordingly through each screen of P.O.S. system to charge Resident/guest correctly & print out check for signature.
- Participates in the bussing & resetting of assigned tables.
- Ensures all the Residents/guests needs are met, plates, utensils, glasses, napkins, beverages refilled & other requests are satisfied as much as the server can.
Medical Assistant
Coastal Spine and Pain Center
Jacksonville, FL
12.2019 - 03.2020
- Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring.
- Organized, prepared, and maintained examination rooms and treatment area.
- Provided clinical support for patient care delivery.
- Assisted in greeting patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
Education
Associate of Science - Healthcare Administration
Keiser University
Jacksonville, FL07.2023
Timeline
Front Desk Coordinator
Brooks Rehabilitation
08.2022 - 2024
Patient Care Technician
HCA Memorial
01.2022 - 08.2022
Hostess
Fleet Landing
01.2021 - 10.2021
Medical Assistant
Coastal Spine and Pain Center
12.2019 - 03.2020
Server
Fleet Landing
09.2015 - 12.2020
Associate of Science - Healthcare Administration
Keiser University
Office Specialist 1
Baptist Heart Specialists
2024 - Current