Moneik L. Harris
Jacksonville,Fl.
Summary
Dependable Office Specialist 1 with good supply management, record keeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Talented Office Specialist 1 goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
36
36
years of professional experience
Work History
Office Specialist 1
Baptist Primary Care Internal Medical Group
01.2026 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Maintained electronic health records, ensuring data integrity and compliance with regulations.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Streamlined office procedures, improving operational efficiency and reducing wait times.
- Acted as a liaison for patient inquiries, providing exceptional customer service and support.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Assisted in the preparation of presentations and reports, employing advanced formatting skills for increased readability and impact.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Developed training materials for new hires, fostering a supportive onboarding experience.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Increased customer service success rates by quickly resolving issues.
Customer Service Experience Specialist
Benco Dental Distribution
07.2024 - 12.2025
- Answer inbound calls and respond to customers with professionalism by verifying names and telephone numbers. Dispatch calls effectively to match customer right technician for question regarding products. Resolve problems that are within authority to resolve, or refer that are beyond supervisor, along with recommendation. Maintain customer account information on computer system and make sure appropriate records are maintained and required reports are prepared. Provide accurate information about customer accounts and billing, process payment. Sending invoices/statements to the customer. Placing orders for customers, process, and submit for shipping out same day. Enter tickets for technician to return service call, schedule appointments. Help assist other departments as well.
Inventory Control Specialist II
Benco Dental Distribution
07.2003 - 07.2024
- I am an experienced Inventory Control Specialist with 20 years of experience in inventory management, tracking, and auditing. I have successfully implemented inventory control systems that have increased efficiency and accuracy. Experienced with a passion for organization and attention to detail. Professionalism in inventory management and data entry. Committed to providing excellent customer service.
- I'm responsible for counting large volumes of various products daily to ensure inventory integrity and to alert management of potential issues. Physically pull any/all merchandise that has expired or have invalid lot numbers. Performing and report inventory adjustment accordingly. Also, research V.O.C. discrepancies for resolution and noting accordingly as well as perform returns by updating/processing for credit in company system, returning to warehouse inventory. Also, maintaining an accurate warehouse inventory count, checking, and preparing damaged products. Working directly with purchasing on short shipment errors and corrections. Researching inventory discrepancies from cycle count and resolve. Research picking/short shipment errors, perform customer service counts, and corrections.
Shipping/Box room Lead
Tyson Foods
10.1996 - 02.2003
- Assist with managing training of staff in various departments, as well as performing as a fill in when there was absenteeism. Job tasks included loading/unloading trailers, preparing B.O.L.'s for shipment, box makers, counting inventory consisting of product and supplies, conducting monthly safety meetings in the absence of supervision as well as interaction with all levels of management.
Trainer
- Facilitate new hire orientation, communicating company general policies, safety and S.O.P.'s for the various departments.
Head File Clerk
Florida Health Alliance
09.1990 - 09.1992
- I was responsible for offering supplies, delegating work, coordinating postal deliveries, data entry, customer service, and filing.
Education
High School Diploma - General Studies
Robert E. Lee High School
Jacksonville, FL06.1992
Skills
- Receiving scheduling
- Cycle counting
- Barcode scanning
- Returns processing
- Computer skills
- Invoice reconciliation
- Shipping and receiving tracking
- Warehouse software systems
- Delivery scheduling
- Self-motivated and independent
- Data entry
- Teamwork and cooperation
- Microsoft Office Suite
- Inventory software
- Warehouse safety
- Attention to detail
- US Driver's license
- Inspection and quality control
- Inventory management
- Account updating
- Complaint resolution
- Scheduling
- Computer proficiency
- Microsoft Excel
- Call management
- Product knowledge
- Problem resolution
- Appointment scheduling
- Payment processing
- Call triaging
- Researching
- Coordination
- Quality control
- Dispute resolution
- Call escalation
- Order processing
- Time management
- CRM software
- Time management expertise
- Problem-solving capacity
- Records management expertise
- Positive attitude
- Customer service
- Office administration
- Scheduling appointments
- Strong problem solver
- Professional and mature
- Opening and closing procedures
- Document management
Timeline
Office Specialist 1
Baptist Primary Care Internal Medical Group
01.2026 - Current
Customer Service Experience Specialist
Benco Dental Distribution
07.2024 - 12.2025
Inventory Control Specialist II
Benco Dental Distribution
07.2003 - 07.2024
Shipping/Box room Lead
Tyson Foods
10.1996 - 02.2003
Head File Clerk
Florida Health Alliance
09.1990 - 09.1992
Trainer
High School Diploma - General Studies
Robert E. Lee High School