KHYLIE HARRIS
Deerfield Beach,FL
Overview
3
3
years of professional experience
Summary
Achieved high customer satisfaction ratings through effective front desk management. Enhanced service delivery by collaborating with beauty care specialists. Fostered a welcoming environment that encouraged repeat business.
Adapted to fast-paced environments, prioritizing the creation of positive experiences while pursuing ongoing skill improvement.
Executed administrative tasks while maintaining comprehensive knowledge of medical standards compliance protocols. Managed inventory systems, facilitated customer service interactions, and organized inner-office processes to ensure seamless operations. Cultivated a collaborative team environment, combining advanced esthetic techniques with effective leadership strategies.
Achieved high levels of service excellence by cultivating a cohesive team environment. Drove initiatives that significantly improved team effectiveness and customer engagement.
Work History
Front Desk Receptionist
MD Plus Urgent Care - Delray Beach, FL
Delray Beach, FL
09.2025 - 01.2026
- Managed patient intake, scheduling, and check-in/out using Care Cloud, Medys, and Aprima.
- Provided front-desk support, handled multi-line phone systems, patient inquiries, and appointment coordination.
- Verified insurance eligibility for PPO, HMO, and Medicare plans, processed referrals, and retrieved medical records.
- Maintained HIPAA-compliant billing and clerical documentation.
- Delivered high-quality customer service in a fast-paced medical environment.
- Streamlined check-in processes, reducing wait times for guests.
- Handled phone inquiries, providing accurate information to callers.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized and maintained files and records to ensure up-to-date documentation.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Dental Receptionist
Dentist 4 -Pompano Beach
03.2024 - 08.2025
- Greeted patients warmly and checked in visitors efficiently.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and addressed patient inquiries promptly.
- Collected payments from patients in accordance with established policies and procedures.
- Created customized treatment plans for patients based on individual needs.
- Provided support to clinical staff with insurance verification and authorization processes.
- Scheduled patient appointments and managed daily calendar for optimal office efficiency.
- Assisted in patient check-in and check-out procedures, enhancing overall patient experience.
- Maintained electronic health records, ensuring compliance with privacy regulations.
- Developed patient follow-up procedures, increasing return visits and enhancing practice revenue.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Processed medical insurance claims and payments.
Full Esthetician Specialist
Boca Beauty Academy - Parkland, FL
Parkland, FL
01.2023 - 07.2023
- Performed advanced skincare treatments, including facials, chemical peels, and waxing.
- Developed customized treatment plans based on client needs and skin analysis.
- Educated clients on skincare techniques, product selection, and post-treatment care.
- Ensured client safety by following hygiene and infection control protocols.
- Performed skin analysis and customized treatment plans for diverse client needs.
- Educated clients on skincare regimens and product recommendations to enhance results.
- Maintained cleanliness and organization of treatment rooms according to safety protocols.
- Developed strong client relationships, fostering loyalty through exceptional service delivery.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Analyzed skin condition and made appropriate product recommendations.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Welcomed clients arriving for appointments.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
Education
Full Esthetician Specialist - Parkland
Boca Beauty Academy
Parkland01.2023
High School Graduate - Boca/Delray
American Heritage
Boca/Delray01.2020
Skills
Customer Service & Client Relations
- Filing
- Skilled in [software]
- File management
- Word processing
- Performance improvement
- Proficient in [software]
- Multitasking and organization
- Client communication
- Phone etiquette
- Visitor registration
- Appointment confirmation
- Customer assistance and interaction
Skincare Treatments & Product Knowledge
Cash Handling & POS Transactions
Medical Front Desk & Insurance Verification
Administrative Support & Data Entry
Sanitation, Hygiene & Safety Compliance
working on Eagle Software
Timeline
Front Desk Receptionist
MD Plus Urgent Care - Delray Beach, FL
09.2025 - 01.2026
Dental Receptionist
Dentist 4 -Pompano Beach
03.2024 - 08.2025
Full Esthetician Specialist
Boca Beauty Academy - Parkland, FL
01.2023 - 07.2023
Full Esthetician Specialist - Parkland
Boca Beauty Academy
High School Graduate - Boca/Delray
American Heritage