Summary
Overview
Work History
Education
Skills
Timeline
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Kiah Higgins

Kiah Higgins

Shift leader
Fort Worth,TX

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

7
7
years of professional experience

Work History

Shift Leader

Excel Fitness Center
03.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Rotated merchandise and displays to feature new products and promotions.
  • Regulated pricing, inventory count and supply during shift hours.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Pharmacy Cashier

Walmart Pharmacy
03.2016 - 01.2020
  • Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
  • Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
  • Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
  • Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Set up new sales displays each Timeframe.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Education

Master Aesthetician

Texas Beauty College
Haltom City, TX
03.2022

Nursing

Tarrant County College District
Fort Worth, TX
08.2014

Skills

  • Customer Service Management
  • Staff Supervision
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluations
  • Team Leadership
  • Billing and Payment Processing
  • Individual and Team Goals
  • Handling Customer Complaints
  • Loss Prevention Strategies
  • Guest Satisfaction

Timeline

Shift Leader

Excel Fitness Center
03.2020 - Current

Pharmacy Cashier

Walmart Pharmacy
03.2016 - 01.2020

Master Aesthetician

Texas Beauty College

Nursing

Tarrant County College District

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Kiah HigginsShift leader