Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiah Higgins

Fort Worth,TX

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

8
8
years of professional experience

Work History

Shift Leader

Excel Fitness Center
03.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.

Pharmacy Cashier

Walmart Pharmacy
03.2016 - 01.2020
  • Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
  • Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
  • Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.

Education

Master Esthetician

Texas Beauty College
Haltom City, TX
03.2022

Nursing

Tarrant County College District
Fort Worth, TX
08.2013

Skills

  • Customer Service Management
  • Managing Operations and Efficiency
  • Positive Attitude
  • Cash Handling
  • Problem-Solving
  • Team Leadership
  • Individual and Team Goals
  • Guest Satisfaction

Timeline

Shift Leader

Excel Fitness Center
03.2020 - Current

Pharmacy Cashier

Walmart Pharmacy
03.2016 - 01.2020

Master Esthetician

Texas Beauty College

Nursing

Tarrant County College District

Similar Profiles

CREATE PROFILE
Kiah Higgins