Summary
Overview
Work History
Education
Skills
Certification
Timeline
Clinical Rotations
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Kiahna McDaniel

Charlotte,NC

Summary

Optimistic and compassionate with deep commitment to patient care and wellness. Extensive understanding of clinical protocols and patient management, coupled with proficiency in advanced nursing procedures. Dedicated to delivering high-quality healthcare and enhancing patient outcomes through exceptional nursing practices.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Charlotte Radiology, P.A.
05.2024 - Current
  • Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
  • Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
  • Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
  • Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
  • Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings

Nurse Extern

Piedmont Medical Center
01.2023 - Current
  • Provided direct patient care, including bathing, grooming, and feeding assistance
  • Monitored vital signs and reported any abnormalities to the nursing staff
  • Assisted with transferring patients in and out of beds or wheelchairs
  • Administered medications under the supervision of a registered nurse
  • Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies
  • Documented patient information accurately and timely in electronic medical records system

Welcome Coordinator

OAK STREET HEALTH
10.2019 - 10.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy before input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records, and chronologies of entry activities.
  • Work closely with care team members to provide the highest level of customer service and act as an extension of clinics.
  • Managed over 50 patient calls a day.

Education

Bachelor of Science - Nursing

Chamberlain College of Nursing
Charlotte, NC
12-2025

High school diploma or GED - undefined

Central Piedmont Community College
Charlotte, NC
07.2011

Skills

  • Direct patient care
  • Clinical documentation
  • Patient education
  • Customer service
  • Critical thinking
  • Data entry

Certification

  • BLS Certification
  • Certified Nurse Assistant


Timeline

Patient Service Representative

Charlotte Radiology, P.A.
05.2024 - Current

Nurse Extern

Piedmont Medical Center
01.2023 - Current

Welcome Coordinator

OAK STREET HEALTH
10.2019 - 10.2023

High school diploma or GED - undefined

Central Piedmont Community College

Bachelor of Science - Nursing

Chamberlain College of Nursing

Clinical Rotations

• Spinal/Neuro Rehabilitation, Atrium Health Rehabilitation Center
• Medical-Surgical Unit, Atrium Health Hospital-Pineville
• Adult and Pediatric Behavioral Health, Novant Health Presbyterian Medical Center
• General Pediatric and NICU, Novant Health Presbyterian Medical Center
• Women's Health Postpartum, Mother/Baby, Labor and Delivery, Novant Health Presbyterian Medical Center
• Surgical Intensive Care Unit, Atrium Health Carolinas Medical Center
• Public and Community Health, Charlotte Mecklenburg Public Health Department
• Women's Health OB/GYN, Atrium Health OB/GYN Mercy
• Neuro ICU, Novant Health Presbyterian Medical Center

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