Summary
Overview
Work History
Education
Skills
Timeline
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Kial Whitton

Summary

Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well versed in conducting research to support course work and motivated in both individual and team environments. Moreover, I am devoted to ensuring goals are met within given timelines and expectations are exceeded.

Overview

8
8
years of professional experience

Work History

Barista Trainer

Starbucks
12.2021 - Current
  • Scheduling: 25-35 hours weekly
  • Established an encouraging and solution-based environment where I continuously strived for efficiency and encouraged team building
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided coaching and mentoring to employees.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Beauty Advisor

Sally Beauty
08.2019 - 12.2021
  • Scheduling: 20-30 hours weekly
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Trained new staff in product knowledge and customer service protocols.
  • Maintained counter and display areas for cleanliness and organization.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Cashier

Chick Fil' A
06.2018 - 08.2019
  • 20 Hours weekly
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked closely with shift manager to solve problems and handle customer concerns.


Volunteer

Light House Retail Shop
01.2016 - 08.2016
  • 30 completed hours of volunteer service
  • Greeting customers
  • Maintaining and cleaning open floor


Education

Bachelor of Science - Homeland Security Studies

Sam Houston State University
Huntsville, TX
12.2022

Associate of Arts - General Studies

College of The Mainland
Texas City, TX
05.2020

Skills

  • Retail Management
  • Conflict Mediation
  • New Hire Training
  • Performance Improvement
  • Staff Coaching
  • Critical Thinking Skills
  • Deductive Reasoning Skills

Timeline

Barista Trainer

Starbucks
12.2021 - Current

Beauty Advisor

Sally Beauty
08.2019 - 12.2021

Cashier

Chick Fil' A
06.2018 - 08.2019

Volunteer

Light House Retail Shop
01.2016 - 08.2016

Bachelor of Science - Homeland Security Studies

Sam Houston State University

Associate of Arts - General Studies

College of The Mainland

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Kial Whitton