Summary
Overview
Work History
Education
Skills
Timeline
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Kiana Ballard

Raleigh,NC

Summary

Detail-oriented and reliable professional with 5+ years of experience in high-end customer service environments. Proven ability to handle fast-paced, multitasking roles with efficiency and professionalism. Strong interpersonal, organizational and problem-solving skills. Seeking to pivot into administrative support where precision, communication and dependability are key.

Overview

8
8
years of professional experience

Work History

Server

Perry's Steakhouse and Grille
Raleigh, NC
05.2024 - Current
  • Ensure that each guest is served courteously, quickly, and efficiently.
  • Assist guests with informed food and drink choices through in-dept knowledge of menu items and specials.
  • Communicate effectively with kitchen staff regarding customer allergies or special requests.
  • Serve food and beverages to patrons and immediately remedy issues with orders.
  • Handle order issues efficiently and professionally, delivering timely resolutions with minimal disruption.
  • Operate POS terminals to input orders, split bills, and calculate totals.

Fine Dining Server

The Sagamore Pendry Hotel
Baltimore, Maryland
06.2022 - 02.2024
  • Managed reservations and seating arrangements for high-volume clientele, ensuring efficient flow and guest satisfaction.
  • Communicated daily with kitchen and management to coordinate guest needs, special dietary requests and private events.
  • Maintained detailed knowledge of menus, policies and scheduling procedures-contributing to smooth daily operations.
  • Processed transactions accurately using POS systems and handled cash and credit payments.
  • Trained new staff on communication, protocols, multitasking and conflict resolution.

Server

Stony River Steakhouse and Grill
Towson, Maryland
08.2017 - 06.2022
  • Greeted guests and recommended specials to increase profits.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Trained new employees on restaurant procedures and plating techniques.

Education

Completed 3.5 Years of Coursework Toward A BA Degree - Psychology And Criminal Justice

Towson University
Baltimore, MD

Skills

  • Customer Service
  • Microsoft Office
  • Scheduling & Calendar Management
  • Records Management
  • Team collaboration
  • Multitasking & Time Management

Timeline

Server

Perry's Steakhouse and Grille
05.2024 - Current

Fine Dining Server

The Sagamore Pendry Hotel
06.2022 - 02.2024

Server

Stony River Steakhouse and Grill
08.2017 - 06.2022

Completed 3.5 Years of Coursework Toward A BA Degree - Psychology And Criminal Justice

Towson University
Kiana Ballard