Kiana Brill
Kalamazoo,MI
Summary
A background in customer service and multitasking with the ability to enhance guest experiences while maintaining a clean and organized environment. Friendly and welcoming, to create a positive and inviting atmosphere. Dedicated to team success and operational efficiency.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Latitude 42 Brewing
05.2024 - 09.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Handled high-pressure situations, managing multiple tasks while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Cleaned hostess stand and lobby area as well as helping servers with their sections if my tasks were completed early.
Financial Aid Office Receptionist
Siena Heights University
09.2023 - 04.2024
- Provided customer service by addressing inquiries over the phone and resolving issues efficiently.
- Increased office productivity by assisting financial office advisor's needs.
- Contributed to office environment through upkeep of reception area cleanliness and organization.
Assistant Youth Soccer Coach
Kingdom Soccer Club
12.2023 - 01.2024
- Assisted in maintaining discipline among team members both on the field off the field.
- Maintained player safety through careful practice and game supervision.
- Promoted teamwork and collaboration among players through group exercises and team-building activities.
Education
Bachelor of Science - Nursing
Western Michigan University
Kalamazoo, MI05-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Sales and marketing
- Cleaning and sanitation
Timeline
Restaurant Hostess
Latitude 42 Brewing
05.2024 - 09.2024
Assistant Youth Soccer Coach
Kingdom Soccer Club
12.2023 - 01.2024
Financial Aid Office Receptionist
Siena Heights University
09.2023 - 04.2024
Bachelor of Science - Nursing
Western Michigan University
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