KIANA DUNAGAN
Shoreview,MN
Summary
Organized and dependable. I am
successful at managing multiple priorities
with a positive attitude. Willingness to
take on added responsibilities to meet
team goals. A quick and independent
learner. Broad range of skills including
knowledge of sales, customer service,
written and verbal communication.
Received multiple badges of recognition
for outstanding customer service and
mentorship.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
The Home Depot
05.2016 - Current
Associate Coach
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints Use sales computer technology to maintain customer records and orders Assist customers in placing orders, fulfilling refund, and handling exchanges Received 21 badges of recognition awards for excellent customer service
Human Resources Intern
The Home Depot
09.2023 - 12.2023
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Collaborated with managers to identify and address employee relations issues.
Education
Associates - Arts
Century College
Bachelor of Science - Human Resource Development
UNIVERSITY OF MINNESOTA – TWIN CITIES
Training and Development Onboarding new employees, Engagement exercises (surveys, feedback) -
Skills
- Attention to detail
- Team Oriented
- Communicator
- Analytical person
- Organizational
- Proficient in Microsoft Office
- Recruitment
- Performance Management
Timeline
Human Resources Intern
The Home Depot
09.2023 - 12.2023
Customer Service Associate
The Home Depot
05.2016 - Current
Associate Coach
Associates - Arts
Century College
Bachelor of Science - Human Resource Development
UNIVERSITY OF MINNESOTA – TWIN CITIES