Kiana Frazier
Lowell,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housing Specialist Wellforce
SMOC
Lowell, MA
10.2020 - 08.2021
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Assisted applicants in filling out housing applications and verifying assets.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Calculated tenant rent amounts to prepare leases and contracts.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse by apartments by providing direct, hands-on support services.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Coordinated referrals and direct support for 45 clients.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Nanny
Lowell, ma
09.2017 - 2019
- Promoted language development skills through reading and storytelling.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Taught children everyday skills and language.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Crew Member
Dunkin Donuts
07.2017 - 03.2018
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Assisted other team members to achieve goals.
Donuts Crew Member
Dunkin
, MA
06.2017 - 08.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Hostess
Tavern In The Square
Lowell, MA
05.2016 - 07.2016
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
Sandwich Artist
Subway
Dracut, MA
08.2015 - 02.2016
- Interpreted food order slips per shift to prepare food according to customer orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Resident Assistant
UMASS
Lowell, MA
06.2015 - 07.2015
- Watch over studen Escort them when needed
- Implemented and enforced university and campus housing policies.
- Mentored and supervised groups of residents on on-site and off-site environments.
Front Desk Receptionist
Shriver Job Corps Center
, MA
03.2015 - 04.2015
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
Office Administration Assistant
Karla Sawyer, Shriver Job Corps Center
Devens, MA
02.2015 - 02.2015
- Answer phone call/ transfer calls
- Do all task that all instructors ask to do
- Clean room
- Typed documents needed for day.
Sales Associate
Picture People
Nashua, NH
10.2014 - 12.2014
- Seasonal)
- Make, confirm and modify appointments
- Check people in
- Answering telephone
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Still Enrolled - Human Services
Middlesex Community College - Bedford
Bedford, MACertification Business Office Administration - Business Administration
Shriver Job Corps
Devens, MA07.2015
High School Diploma -
Lowell High School
Lowell MA05.2014
Skills
- Client Assistance Referrals
- Relationship Building
- Microsoft Access
- Fast Learner
- Time Management
- Bilingual
Certification
March 2015 to Present
CPR/First Aid
2017 to Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housing Specialist Wellforce
SMOC
10.2020 - 08.2021
Nanny
Lowell, ma
09.2017 - 2019
Crew Member
Dunkin Donuts
07.2017 - 03.2018
Donuts Crew Member
Dunkin
06.2017 - 08.2017
Hostess
Tavern In The Square
05.2016 - 07.2016
Sandwich Artist
Subway
08.2015 - 02.2016
Resident Assistant
UMASS
06.2015 - 07.2015
Front Desk Receptionist
Shriver Job Corps Center
03.2015 - 04.2015
Office Administration Assistant
Karla Sawyer, Shriver Job Corps Center
02.2015 - 02.2015
Sales Associate
Picture People
10.2014 - 12.2014
Still Enrolled - Human Services
Middlesex Community College - Bedford
Certification Business Office Administration - Business Administration
Shriver Job Corps
High School Diploma -
Lowell High School
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