Kiana Graham
Orlando,FL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Contemporary Services Corporation.
12.2022 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Arena Passgate Representative
Orlando Magic
08.2022 - Current
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Greeted Guests and Employees warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Gathered, organized and input information into digital database, such as: Microsoft Excel and Microsoft Teams.
- Printing and processing staff and guest credentials.
Greeter
Bags Inc.
01.2020 - 03.2020
- Acted as first point of contact for visiting Clients and Guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Enhanced Guest satisfaction by providing friendly and efficient service upon entry.
Greeter
Andretti Indoor Karting & Games
10.2018 - 03.2019
- Acted as first point of contact for visiting Clients and Guests.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Answered customer questions and pointed individuals in right directions.
- Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
Event Staff
CFE Arena - Now Named: Addition Financial Arena
02.2018 - 02.2019
- Implemented event protocols to maintain safety and security of all attendees.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Social Media Evaluator
Appen Global
04.2018 - 09.2018
- Analyzed social media trends to identify opportunities for growth and improvement.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Met multiple deadlines using strong task prioritization skills.
- Evaluated different topics, websites, and web search queries. I also had to document my findings into a digital database system.
Education
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FLSkills
- Superior customer service
- Microsoft Office (such as: Word, Excel, Powerpoint)
- Guest Relations
- Strong Work Ethic
- Hospitality background
- Goal-oriented mindset
- Conflict resolution techniques
- Patience and composure
- Detail Oriented
Certification
- Licensed Security Officer - Class D State Of Florida Security Officer License
Timeline
Security Officer
Contemporary Services Corporation.
12.2022 - Current
Arena Passgate Representative
Orlando Magic
08.2022 - Current
Greeter
Bags Inc.
01.2020 - 03.2020
Greeter
Andretti Indoor Karting & Games
10.2018 - 03.2019
Social Media Evaluator
Appen Global
04.2018 - 09.2018
Event Staff
CFE Arena - Now Named: Addition Financial Arena
02.2018 - 02.2019
High School Diploma -
Florida Virtual School Flex 9-12
- Licensed Security Officer - Class D State Of Florida Security Officer License
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