Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Timeline
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Kiana Justiniano

Ewing,NJ

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks Coffee Company
10.2021 - Current
  • Managing the day-today operations of the store including scheduling, staffing, inventory management and delivery of high end products to customers
  • Leading, coaching and training team of baristas to deliver excellent customer service while making sure the store exceeds its sales and metrics targets
  • Collaborated with upper management to devise strategies to meet or exceed all planned financial goals (including sales, margin, and labor) and facilitate a cohesive understanding of the dynamics of profitability (sales, margin, and labor), resulting in annual sales increase of 10% while attaining a consistent reduction in operating expenses by more than 6%
  • Trained, mentored, and developed a first-rate team of store personnel focusing on upgrading bench strength and improving employee retention and staff development, resulting in consistently surpassing corporate retention goals
  • Developing and implementing strategies to increase sales and profitability, including promotional campaigns, new product launches, and customer loyalty programs.

Assistant Store Manager

Starbucks Coffee Company
07.2021 - 10.2021
  • Worked at the Hopewell location while learning different perspectives on management and how to nurture talent and lead a team to achieve company goals
  • Addressed challenges including system safety checks, inventory counts, store operations, community outreach, sales, customer connection and team building.

Shift Supervisor

Starbucks Coffee Company
03.2020 - 07.2021
  • Opening shift supervisor at the store in Lawrenceville, NJ
  • Maintained inventory by ordering daily as well as completing inventory counts daily
  • Maintained and raised our customer connection score.

Barista

Starbucks Coffee Company
10.2018 - 03.2020

Garde Manger Chef

Springdale Golf Club
05.2018 - 05.2019
  • Prepped food items for salad station, clean, shuck, or cook shellfish
  • Prepared salad orders and desserts for customers by memory, according to company guidelines
  • Responsible for numerous hot and cold appetizers, snacks, small plates, specials, and dessert items as well as food preparation.

Shift Coordinator

Hershey Entertainment and Resorts
12.2016 - 05.2018
  • Act as floor supervisor for servers during shift
  • Monitor and enforce health, safety, and sanitation standards for front of house staff
  • Maintain guest service and hospitality standards through interaction with guests and monitoring employees on the floor
  • Ensure proper execution of all service standards set by management
  • Interact with guests regularly throughout the shift to collect feedback from guests
  • Assist manager in weekly administrative work such as scheduling and timekeeping
  • Perform data entry and other assistance as requested
  • Observe management in order to learn and cross train
  • Conduct food service and other training for front of house staff in order to set the example for guest-friendly service.

Education

Associates -

Culinary Institute of America
Hyde Park, NY
05.2016

Skills

  • Employee Training
  • Loss Prevention
  • Team Development
  • Employee Scheduling
  • Sales Analysis
  • Product Merchandising
  • Customer Service
  • Leading Staff Meetings
  • Accurate Money Handling
  • Cash Management
  • Business Acumen
  • Opening and Closing Procedures
  • Goals and Performance
  • Recruiting and Hiring

Accomplishments

Community Champion Award 2021 Starbucks Coffee Company

Medal of Honor Award 2023 Department of Corrections of New Jersey

Awards

Community Champion Award, Starbucks Coffee Company, 04/01/21

Certification

Food Safety Management 2022-2027

Timeline

Store Manager

Starbucks Coffee Company
10.2021 - Current

Assistant Store Manager

Starbucks Coffee Company
07.2021 - 10.2021

Shift Supervisor

Starbucks Coffee Company
03.2020 - 07.2021

Barista

Starbucks Coffee Company
10.2018 - 03.2020

Garde Manger Chef

Springdale Golf Club
05.2018 - 05.2019

Shift Coordinator

Hershey Entertainment and Resorts
12.2016 - 05.2018

Associates -

Culinary Institute of America

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Kiana Justiniano