Kiana Loughney
Akron,OH
Summary
Motivated individual with experience in customer service and inside sales. Skilled in building customer relationships and understanding customer needs. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
LeafFilter
12.2018 - Current
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Waitress
Steak N Shake
08.2018 - 12.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Waitress/Hostess
Bob Evans Restaurant
09.2017 - 08.2018
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Reduced wait times for seating by efficiently clearing tables immediately after guests departure.
Crew Trainer
McDonald's Restaurant
06.2015 - 09.2017
- Trained newly hired employees on routine tasks and customer service.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Processed orders on POS system and accepted cash and charge payments.
Education
High School Diploma -
Southeast High School
Ravenna, OH06.2018
Skills
- Sales Representative of the Year Award x4
- Persuasive Negotiator
- Data Entry
- Adept Multi-Tasker
- Product Knowledge
- Salesforce CRM
- Driven
- Active listening
- Team collaboration
Certification
- Supply Chain Professional & Freight Broker/Agent Training - 2022
Timeline
Inside Sales Representative
LeafFilter
12.2018 - Current
Waitress
Steak N Shake
08.2018 - 12.2018
Waitress/Hostess
Bob Evans Restaurant
09.2017 - 08.2018
Crew Trainer
McDonald's Restaurant
06.2015 - 09.2017
High School Diploma -
Southeast High School