Kiana Lowery
Rosedale,MD
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and data entry abilities in a fast-paced environment, demanding strong organizational and interpersonal skills. Skilled at resolving difficult or emotional customer and patients situations, works well under pressure, and committed to superior customer service. Detailed-oriented, resourceful, and able to multitask effectively. Strong work ethic with ability to remain calm in stressful situations. Excellent verbal and written communication skills. Reliable employee who learns new tasks quickly and requires minimum supervision.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Chesapeake Urology Associates
Rosedale, Maryland
03.2024 - Current
- Schedule appointments and assist with scheduling any additional testing directed by the physician.
- Ensure all required patient paperwork is compiled for that day’s appointments.
- Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
- Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
- Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
- Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
- Reconcile payment batches at the end of every day and turn them in to the Site Manager.
- Schedule follow-up procedures and coordinate any local ASC cases.
- Assist patients with the completion of the Phreesia registration system.
Front Desk Receptionist/Secretary/Patient Escort
Greater Chesapeake Hand Specialists
Lutherville/Clarksville, Maryland
02.2022 - 12.2023
- Checking patients in and out for appointments, scheduling follow-up appointments, (includes gathering all necessary patient demographic and insurance data), surgery, therapy, tests, and notifying patients of any arrangements made, and submitting completed encounters to billing.
- Download imaging, Entering information into Practice Management system.
- Maintaining physician schedule and assist physician in miscellaneous administrative tasks.
- Completing patient forms as needed.
- Enter diagnosis codes from completed encounter form in to EMR system as able.
- Greet patients after registration and escort them to the proper physician’s exam room.
- Keep timely schedules and ensure room turnover is quick and efficient.
- Maintain exam rooms, ensuring proper cleaning between patients and at beginning and end of each day.
- Stock exam rooms as necessary.
- Sort faxes into appropriate slots as may be necessary, as well as sorts and distributes incoming mail, utilizes postage machine to stamp outgoing mail.
Cashier/CSA Front Desk
Lowes
Baltimore, Maryland
03.2020 - 01.2022
- Greet customers.
- Answer customers questions and addresses problems and compliments in person and via phone.
- Balances the needs of multiple customers in a fast-paced retail environment.
- Processes all sales transactions accurately and in a timely manner, dealing with cash, credit/debit cards, store credit and checks.
- Prevents store loss using awareness and attention to detail.
- Place special orders or call other stores to find desired items.
- Processing creation of invoices/estimates.
Monitor/Aide
Student Bus Company
Spring Valley, New York
02.2019 - 06.2019
- Greet parents and children.
- Guiding the kids to their assigned seats.
- Making sure passengers are buckled into seat belts.
- Monitoring and providing assistant to students with special needs and completing other task asked by bus driver.
Activity Coordinator
Pine Valley Rehab & Nursing
Spring Valley, New York
04.2017 - 03.2019
- Planned activities appropriate to the needs of the residents.
- Assisted employees with stimulating residents cognitively, physical, and emotionally.
- Assisted therapist with exercising, walking, and balancing.
- Encouraged resident participation in activities and document outcomes.
- Recruited, trained and supervised volunteers when appropriate.
- Performed various clerical duties such as answering the phones, scheduling meetings, and coordinated residents appointments off site.
Education
Career Development and Computer Training -
Community College of Baltimore County
Essex, MarylandGeneral Studies -
Spring Valley High School
Spring Valley, New YorkSkills
- Patient Care
- Customer relationship management
- Time management
- Organizing
- Training & Development
- Microsoft Office
- Professional demeanor
- Telephone etiquette
- Microsoft Outlook
- SRS
- EMR/EHR
- Phreesia
- Patient scheduling
- Practice management
- Insurance verification
- Payment processing
Highlights Of Qualifications And Skills
Collaborate with key departments involved in the admissions process to resolve issues with admission status, Address patient/customer inquiries regarding appointment and/or insurance status, Communicate decisions to customer and advise them on the admissions decision process, Assist patients in resolving general obstacles by directing them to the appropriate resource via telephone and email, Review financial liability with customer and assist them in making payment arrangements., Manage customer and staffing relations, Oversee daily operations of the medical office, Ability to clearly communicate medical information, care plans, and at-home instructions to patients and their families., Ability to understand and share the feelings of patients, providing emotional support and a person centered approach., Maintain and manage daily schedules and calendars for multiple providers, Coordinate daily work to decrease waste and improve efficient workflow, Perform needs assessments of unit and office identifying areas that need immediate and or later attention., Communicate issues/concerns with the proper resource, Worked to maintain a system of privacy of patient information., Resolve routine application processing issues and communicate significant issues to key figures involved in the electronic file transfer process, Maintain and keep up to date guidelines office processes and workflow, Independently train new coordinators and office on their primary duties, Assist with insurance grid upgrading or downgrading., Managed busy call line daily while managing customer needs and follow-ups, Process and distribute incoming mail to the correct department’s, Microsoft Office, Microsoft Outlook, Allscripts, SRS, EMR/EHR, Phreesia
Timeline
Front Desk Receptionist
Chesapeake Urology Associates
03.2024 - Current
Front Desk Receptionist/Secretary/Patient Escort
Greater Chesapeake Hand Specialists
02.2022 - 12.2023
Cashier/CSA Front Desk
Lowes
03.2020 - 01.2022
Monitor/Aide
Student Bus Company
02.2019 - 06.2019
Activity Coordinator
Pine Valley Rehab & Nursing
04.2017 - 03.2019
Career Development and Computer Training -
Community College of Baltimore County
General Studies -
Spring Valley High School