Kiana Macklin
Nottingham
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease c and promote organizational efficiency. Uses independent decision-making skills and judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Sales Associate
Carter’s Oshcosh Bgosh
01.2021 - 01.2022
- Established personal connections with customers, exceeding customer service expectations.
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all times.
Shift Manager
Conrad’s Crabs and Seafood Market
04.2022 - 06.2024
- Aligned departmental policies and practices with company standards to improve efficiency and customer service.
- Lifted the morale of employees by improving efficiency and boosting employee job satisfaction.
- Cleaned and maintained a safe and healthy store environment and workplace.
- Trained and supervised new staff members.
- Promoted customer satisfaction by addressing complaints and issuing refunds.
- Established and maintained positive and professional employee relationships.
Patient Access Intake Specialist
MedStar Health
10.2024 - 04.2025
- Performed data entry of patient demographics and insurance information into the computer system with accuracy and speed.
- Verified patient eligibility for services using online databases or phone communication with payers.
- Responded to inquiries from patients regarding their accounts and billing statements in a timely manner.
- Developed strong customer service skills while interacting with patients, family members, physicians, and other healthcare staff.
- Maintained a high level of confidentiality regarding all patient records according to HIPAA regulations.
- Assisted patients in navigating insurance verification procedures, enhancing access to necessary services.
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
Patient Service Assistant in Ophthalmology
GBMC HealthCare - Greater Baltimore Medical Center
04.2025 - Current
- Facilitated patient check-in and registration processes, ensuring efficient workflow.
- Coordinated appointment scheduling and managed patient inquiries effectively.
- Supported clinical staff by preparing and organizing patient charts for appointments.
- Monitored inventory of medical supplies, maintaining optimal stock levels.
- Provided support for healthcare providers by collecting and accurately recording vital signs, patient histories, and other relevant medical information when needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Diploma -
Perry Hall High
Perry Hall, MD06-2023
Skills
- Customer service
- Management
- Leadership
- Microsoft Excel
- Appointment scheduling
- Patient scheduling
- Charting and clinical documentation
- Calm and effective under pressure
- Multitasking
- Reliability
- Computer literacy
- Time management
- Epic/AthenaHealth
- Patient confidentiality
- Insurance verification
- Medical terminology
- Documentation accuracy
- Communication skills
- Basic math
- Employee Training
- Data entry
- Office administration
Timeline
Patient Service Assistant in Ophthalmology
GBMC HealthCare - Greater Baltimore Medical Center
04.2025 - Current
Patient Access Intake Specialist
MedStar Health
10.2024 - 04.2025
Shift Manager
Conrad’s Crabs and Seafood Market
04.2022 - 06.2024
Sales Associate
Carter’s Oshcosh Bgosh
01.2021 - 01.2022
Diploma -
Perry Hall High