Kiana Perez
New York,NY
Summary
Dedicated and hardworking professional with strong bilingual communication skills, detail-oriented adept at enhancing customer satisfaction and loyalty. I deliver dynamic service and positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Private Clinic
New York, New York
03.2026 - Current
- Greeted patients warmly, enhancing patient experience and scheduled appointments efficiently.
- Maintained organized patient records, ensuring accurate and up-to-date information for effective patient care.
- Ensured waiting area remained clean and stocked with necessary supplies.
- Handled patient intake forms and verified insurance information accurately to streamline check-in process.
Manager's Assistant
Rubirosanyc
New York, New York
03.2024 - 02.2026
- Trained new employees on job duties and company policies, ensuring seamless onboarding and team integration.
- Monitored staff performance and provided constructive feedback, maintaining high standards of customer service.
- Resolved customer inquiries and complaints, enhancing customer satisfaction and loyalty.
- Assisted team members by providing clear instructions on job-related tasks during daily operations.
- Audited cash registers at the end of each shift for accuracy.
Server
Olive Garden
Miami, Florida
11.2021 - 12.2023
- Provided exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Managed table assignments and coordinated timely service, improving guest flow.
- Collaborated with kitchen staff to coordinate food orders efficiently.
- Ensured satisfaction through attentive service, leading to positive dining experiences.
Sales Associate
Aldo Shoes
Miami, Florida
05.2020 - 01.2021
- Guided customers in selecting footwear and accessories to enhance their shopping experience.
- Informed customers about product features and benefits to support confident purchasing decisions.
- Organized product displays to attract customers and enhance store aesthetics.
- Trained new associates on store procedures and customer service standards.
Education
High School Diploma -
Everglades High School
Miramar, FL06-2022
Skills
- Appointment scheduling
- Schedule coordination
- Customer support
- Customer relationship management
- Multitasking and organization
- Time management
- Attention to detail
- Bilingual communication
- Interpretation services
- Training development
Languages
Spanish
Professional
Timeline
Front Desk Receptionist
Private Clinic
03.2026 - Current
Manager's Assistant
Rubirosanyc
03.2024 - 02.2026
Server
Olive Garden
11.2021 - 12.2023
Sales Associate
Aldo Shoes
05.2020 - 01.2021
High School Diploma -
Everglades High School