KIANA RICHARDSON
Executive Administrative Assistant
Sacramento,CA
Summary
Accomplished and results-driven business professional with a strong foundation in customer service and a growing skill set tailored for success in project management and business roles. Currently pursuing an MBA to enhance strategic thinking and leadership capabilities further. Proven ability to excel in fast-paced environments, deliver exceptional service, and contribute to the bottom line. Adept at multitasking, problem-solving, and collaborating across teams to achieve organizational goals. Eager to leverage a solid education and diverse skill set to make a meaningful impact in project management and business domains.
Overview
4
4
years of professional experience
Work History
EXECUTIVE ADMINISTRATIVE ASSISTANT
Esther Formula USA
1 2024 - Current
- Managed end-to-end payroll processes for 20+ employees, ensuring accurate calculations, tax compliance, and adherence to regulations
- Maintain meticulous financial records using Quickbooks, reconciling accounts, conducting audits, and generating reports
- Oversaw shipping and receiving operations, including inventory management, inbound/outbound shipment coordination, liaising with suppliers, generating documents and organizing paperwork
- Facilitated HR functions such as onboarding new hires, preparing documentation, conducting orientation sessions, and maintaining HRIS data integrity
- Provided exceptional customer service, collaborating with cross-functional teams to streamline processes, meet deadlines, and support organizational goals.
WAITRESS
Saucy Mama’s Jook Joint
01.2023 - Current
- Exemplified top-tier customer service within a fast-paced restaurant environment
- Skillfully offered expert menu recommendations and adeptly boosted product sales through effective upselling
- Maintained an impeccable, welcoming ambiance for guests, ensuring a delightful dining experience.
ASSISTANT MANAGER
Windsor Dress Store
01.2022 - 01.2023
- Spearheaded team leadership and development, ensuring unwavering compliance with company policies
- Mastered the art of resolving customer concerns to exceed their expectations, nurturing enduring customer relationships
- Meticulously managed expenses and upheld inventory integrity to enhance profitability
- Formulated and executed tactical approaches that revitalized store operations and significantly boosted profitability.
ENOLOGIST
Brutocao Family Vineyards
01.2022 - 01.2023
- Actively contributed to cellar operations and the intricate art of winemaking processes
- Engaged in and made valuable recommendations during blending and tasting sessions
- Diligently maintained precise records and managed inventory with meticulous attention to detail
- Upheld unwavering commitment to safety and quality standards, ensuring compliance throughout all phases of production.
OFFICE MANAGER
Fischer’s Auto Body
01.2021 - 01.2022
- Conducted comprehensive vehicle damage assessments and precisely assessed repair requirements
- Generated precise repair estimates and meticulously crafted work orders, maintaining an unwavering commitment to quality assurance
- Fostered continuous customer engagement throughout the repair journey, ensuring transparency and satisfaction
- Skillfully managed office tasks, including professional phone interactions and visitor interactions, enhancing the overall customer experience.
SALES ASSOCIATE
Kelly-Moore Paints
01.2020 - 01.2021
- Delivered unparalleled customer service and showcased an expert grasp of our product offerings
- Spearheaded lead generation, proficiently closing sales, and consistently surpassing ambitious sales targets
- Worked in close cooperation with the customer support team to swiftly address inquiries and resolve issues
- Actively engaged in ongoing sales training sessions, honing both skills and knowledge to achieve peak performance.
Education
MBA - Business Administration
Sonoma State University
Rohnert Park, CA05.2024
Bachelor of Arts - Biology
Sonoma State University
Rohnert Park, CA05.2022
Skills
Project Management
undefinedState
CA
City
Sacramento
Timeline
WAITRESS
Saucy Mama’s Jook Joint
01.2023 - Current
ASSISTANT MANAGER
Windsor Dress Store
01.2022 - 01.2023
ENOLOGIST
Brutocao Family Vineyards
01.2022 - 01.2023
OFFICE MANAGER
Fischer’s Auto Body
01.2021 - 01.2022
SALES ASSOCIATE
Kelly-Moore Paints
01.2020 - 01.2021
EXECUTIVE ADMINISTRATIVE ASSISTANT
Esther Formula USA
1 2024 - Current
MBA - Business Administration
Sonoma State University
Bachelor of Arts - Biology
Sonoma State University
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