Kiana R. Lewis
Severn,MD
Overview
5
5
years of professional experience
Work History
Student Trainee
Defense Information Systems Agency
Full-Time (40 hours/week) | GG-0399-05
06.2021 - Current
- As a recent graduate I currently receive both formal and informal on the job training that helps to develop the required skills and knowledge to successfully perform my current duties.
- Assist senior leadership with probationary employee certification processes by coordinating and scheduling required meetings, supporting workforce retention and compliance with personnel policies.
- Pull, review, and analyze biweekly time card and payroll reports to ensure employees are paid accurately and timely, resolving discrepancies and responding to inquiries related to payroll and administrative procedures.
- Analyze program efficiency and policy compliance by evaluating telework reports, ensuring adherence to agency telework policies and supporting readiness for HR audits.
- Conduct studies and surveys, including supporting the development and customization of the Defense Organizational Climate Survey (DEOCS) and analyzing Federal Employee Viewpoint Survey data to identify trends, summarize findings, and support recommendations to support the assigned mission.
- Track and coordinate program activities related to training, telework, and workforce initiatives, contributing to long range personnel planning in support of assigned DISA programs and resource coordination efforts.
- Exhibit phases of document preparation and processing through the use of word processing systems, graphics, electronic mail, and desktop publishing.
- Prepare reports, spreadsheets, charts, and briefings using Microsoft Excel and PowerPoint to communicate program status, performance metrics, and analytical findings to leadership.
- Analyze administrative, technical, and personnel programs to evaluate program effectiveness and efficiency, identify opportunities for process improvement, and provide decision support to senior leadership.
- Track and coordinate awards, trophies, and medals for internal programs, ensuring resources are organized and available for ceremonies.
Video Editor Intern
GBCS Group
Part-Time (20 hours/week)
03.2024 - 06.2024
- Edited promotional and internal video content, ensuring messaging consistency and clarity.
- Conducted gap analyses to identify inefficiencies, assess risks, and propose mitigation strategies across social and operational domains.
- Analyzed communication workflows and engagement practices, forecasting potential issues and developing preventative solutions to enhance internal communication effectiveness.
Community Ambassador
Burkely Communities
Part-Time (20 hours/week), NC
08.2023 - 05.2024
- Provided administrative support for the leasing office by processing service requests, updating property management systems, and organizing files.
- Coordinated scheduling and appointments, responding to customer service inquiries from prospective and current residents.
- Identified service delivery issues and recommended improvements, contributing to increased resident satisfaction and more efficient administrative processes.
Education
Bachelor of Science - Journalism and Mass Communication
North Carolina A&T State University
05-2024
Skills
- Program Analysis & Evaluation
- Administrative & Management Processes
- Data Collection, Analysis, and Performance Metrics
- Decision Support & Leadership Reporting
- Process Improvement & Operational Efficiency
- Program Tracking, Coordination & Resource Support
- Survey Design, Analysis & Organizational Assessments
- Report, Briefing & Presentation Development
- Internal Communication & Visual Information Products
Timeline
Video Editor Intern
GBCS Group
03.2024 - 06.2024
Community Ambassador
Burkely Communities
08.2023 - 05.2024
Student Trainee
Defense Information Systems Agency
06.2021 - Current
Bachelor of Science - Journalism and Mass Communication
North Carolina A&T State University