Kiana Rufino
Bristol,RI
Summary
I have been a dedicated cashier at the Bristol Ace Hardware for five years. I started when I was still in high school, and have maintained that position throughout college as a part-time job while I complete my education bachelors degree. I currently have one year left of schooling, and have had some experience in the classroom, and working with students ranging from kindergarten to high school levels. I have gotten my TESL endorsement, and have written numerous lesson plans, including a differentiated lesson plan to accommodate a variety of students.
Overview
5
5
years of professional experience
Work History
Cashier
Ace Hardware
01.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - Secondary Education, Concentration in English
Rhode Island College
Providence, RI05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Lesson planning
- Positive reinforcement
- Differentiated instruction
- Some student interaction
Timeline
Cashier
Ace Hardware
01.2020 - Current
No Degree - Secondary Education, Concentration in English
Rhode Island College
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