Kiana Whiting
Bremerton,WA
Summary
Dynamic professional with a proven track record in customer service and management, notably at Domino's. Excelled in enhancing customer satisfaction, streamlining processes for efficiency, and leading teams in high-stakes environments. Skilled in CRM software and emergency response, demonstrating exceptional time management and problem-solving abilities. Achieved significant improvements in customer experience and team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSR / Manager
Domino's
10.2023 - 07.2024
- Managed employees. In charge of closing the building and depositing money at the end of day, as well as managed count of inventory.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed and implemented customer service policies and procedures.
- Streamlined processes for faster issue resolution, leading to improved customer experiences.
Lifeguard
Bremerton Family YMCA
03.2021 - 04.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support. Used training and medical supplies to examine injured people and administer first aid.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules. Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Swim Instructor
Bremerton Family YMCA
03.2021 - 04.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Built relationships with parents and swimmers to increase likelihood of repeated business in future swim lesson sessions.
Education
High School Diploma -
Olympic High School
Bremerton, WA06.2022
High School Diploma - 3D Animation And Game Design
West Sound Technical Skill Centre
Bremerton, WA06.2022
Skills
- Three Years of work experience in customer service
- Experience in Managment
- Staff Training and Mentoring
- Sales Support
- CRM software knowledge
- Customer Service
- Time Management
- Complaint Handling
- Performance Management
- Emergency Response
- Accident and Injury Prevention
Accomplishments
- Honors Biology Student
- Recommended as one of four students chosen to attend the Academy of Interactive Entertainment (AIE) of Seattle, Washington
- Won first place against 112 Junior Varsity athletes in Cross Country competition.
Certification
- Food Handlers Card
- First Aid/CPR Certification
- BLS/AED Certification
Professional References
Ryleigh Sarvela - Aquatics Director at Bremerton Family YMCA
rsarvela@ymcapkc.org | (360) 828-5778
Nick Seibert - Aquatics Director at Bremerton Family YMCA
NSeibert144@gmail.com | (360) 204-1873
Eric Flater - Team Lead at Domino's Pizza
flatereric@gmail.com | (360) 204-8921
Timeline
CSR / Manager
Domino's
10.2023 - 07.2024
Lifeguard
Bremerton Family YMCA
03.2021 - 04.2023
Swim Instructor
Bremerton Family YMCA
03.2021 - 04.2023
High School Diploma -
Olympic High School
High School Diploma - 3D Animation And Game Design
West Sound Technical Skill Centre
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