Kianada Alegria
Tallahassee,FL
Summary
Dedicated Customer Service Representative with 8 years at USPS; adept at handling product inquiries, order processing, and complaint resolution. Skilled in documentation and proficient in managing inbound calls. Seeking to leverage expertise in a remote customer service role.
Overview
8
8
years of professional experience
Work History
Tier 1 Voice
Concentrix
09.2024 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Contributed to the development of training materials, assisting new agents in familiarizing themselves with company policies and procedures.
- Streamlined communication between customers and technical teams for timely issue resolution.
- Improved first-contact resolution rates through comprehensive troubleshooting and problem-solving abilities.
- Managed escalated calls calmly and professionally, defusing difficult situations while maintaining a focus on satisfactory resolutions for clients.
Customer Service Representative
USPS
09.2016 - Current
- Provide comprehensive support for customer inquiries and order processing, ensuring timely resolution of issues and accurate order fulfillment
- Address and resolve customer complaints, prioritizing client satisfaction and service excellence
- Manage inbound communication effectively, maintaining detailed documentation of customer interactions for records and quality assurance
Education
High School Diploma -
Rickards High
Skills
- Excellent Communication Skills
- Problem-Solving Abilities
- Ability to Work Independently
- Strong Attention to Detail
- Customer Service Expertise
Timeline
Tier 1 Voice
Concentrix
09.2024 - Current
Customer Service Representative
USPS
09.2016 - Current
High School Diploma -
Rickards High