Kianee Lee
Administrative/Healthcare
Racine,WI
Summary
Proven track record in enhancing operational efficiency and patient care quality. Skilled in office administration and workflow optimization, adept at fostering team collaboration and exceeding performance targets. Excelled in roles requiring scheduling expertise and presentation design, achieving significant improvements in service delivery and client satisfaction.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Brookside Care Center
2024.07 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
Concierge/Administrative Assistant
The Addison of Pleasant Prairie
2021.05 - Current
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
Lakeland Health Care Center
2020.04 - 2022.02
- Contributed to policy updates, researching regulations to ensure company compliance.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Commercial Lines Account Manager
Corkhill Insurance Agency
2019.02 - 2020.03
- Managed large commercial accounts portfolio, consistently exceeding performance targets in new business development and retention metrics.
- Developed customized presentations for prospective clients highlighting the benefits of various insurance products and services offered.
- Reduced errors in financial statements by conducting comprehensive account reconciliations and adjusting entries as needed.
- Provided training and mentorship to junior account managers, enhancing overall team performance and service quality levels.
Education
Nursing
Gateway Technical College
Kenosha, WI06.2025
Skills
Office Administration
Scheduling
Spreadsheet Management
Workflow Optimization
Presentation Design
Operations Management
Quality Assurance
Billing and Invoicing
Database entry
Social Media Management
Multi-line phone proficiency
Accomplishments
2024-2026 WGIRLS Volunteer Chair; A Nonprofit that focuses on empowering women and supporting children in underserved communities. Handle various volunteer events with other organizations in the Milwaukee area.
Languages
Spanish
Limited Working
Timeline
Certified Nursing Assistant
Brookside Care Center
2024.07 - Current
Concierge/Administrative Assistant
The Addison of Pleasant Prairie
2021.05 - Current
Administrative Assistant
Lakeland Health Care Center
2020.04 - 2022.02
Commercial Lines Account Manager
Corkhill Insurance Agency
2019.02 - 2020.03
Nursing
Gateway Technical College
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