Kiani Broom
Murrieta,California
Summary
Performance-driven with a stellar record of accomplishment in connecting with customers and driving remarkable sales. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Possessing seven years of experience assisting customers and exceeding exemplary performance in multiple settings including food, retail ,research, and Medical. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Operates well within team-oriented environments.
Overview
6
6
years of professional experience
Work History
Shift Supervisor Trainee
CVS Pharmacy
Encinitas, CA
08.2023 - Current
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified needs of customers promptly and efficiently.
- Checked out patients picking up pharmacy prescriptions
Call Center Representative
Kaiser Permanente
03.2022 - 03.2023
- Exhibited high energy and professionalism when dealing with patients and staff.
- Learned and maintained in-depth understanding of medical information, providing knowledgeable responses to diverse questions.
- Managed over 70 calls per day
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of providers and services and creating welcoming, positive experiences
Barista/Bookseller
Barnes & Noble
07.2021 - 02.2022
- Used in-store system to locate inventory and place special orders for customers.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
Torrid
06.2019 - 01.2021
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Managed cash register operations using POS system, including processing sales and returns.
- Helped customers locate products and checked store system for merchandise at other sites.
Team Member
Regal Entertainment
02.2019 - 10.2019
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Received food orders from individuals and explained offerings.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Performed routine inspections of theater to identify safety hazards.
Cashier
Bath & Body Works
10.2018 - 01.2019
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
Host/Cashier
Golden Corral
08.2017 - 06.2018
- Operated cash register, collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
California State University Of San Marcos
San Marcos 05.2024
Skills
- Detail Oriented
- Adaptable
- Patient
- Written and Verbal Communication Skills
- Interpersonal
- Conflict resolution
- Collaborative Environments
- Typing Speeds of 85 WPM
- Critical Thinking and Conflict Resolution Techniques
- Microsoft Office
- Quality Assurance
- Data Collection
- Research Methods
Timeline
Shift Supervisor Trainee
CVS Pharmacy
08.2023 - Current
Call Center Representative
Kaiser Permanente
03.2022 - 03.2023
Barista/Bookseller
Barnes & Noble
07.2021 - 02.2022
Sales Associate
Torrid
06.2019 - 01.2021
Team Member
Regal Entertainment
02.2019 - 10.2019
Cashier
Bath & Body Works
10.2018 - 01.2019
Host/Cashier
Golden Corral
08.2017 - 06.2018
High School Diploma -
California State University Of San Marcos