Kianna Bauer
Worcester,MA
Summary
Dynamic leader with proven expertise in organizational leadership and budget administration. At Framingham State University, I spearheaded strategic initiatives, reducing operational costs and enhancing inter-departmental collaboration. Demonstrated exceptional teamwork, critical thinking, and a results-driven approach, ensuring project success and operational efficiency.
Overview
9
9
years of professional experience
Work History
Administrative Services Manager
Framingham State University
05.2024 - Current
- Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
- Maintained strict confidentiality when handling sensitive information related to personnel matters or company financial data.
- Assisted in recruitment processes by coordinating job postings, reviewing resumes, scheduling interviews, and conducting reference checks as needed.
- Reduced operational costs with thorough vendor contract negotiations and cost analysis.
- Developed and executed comprehensive budget plans for annual departmental expenses.
- Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
- Completed bi-weekly payroll for 21 employees.
Instacart Shopper
Instacart
01.2023 - Current
- Speak with customers over the phone to ensure correct items are bought or replacements are up to their standards.
- Shop and purchase specific items for customers.
- Deliver items to customer in a timely manner.
Dispatcher
Framingham State University
05.2023 - 05.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Student Worker
Framingham State University
01.2021 - 05.2023
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Upheld campus safety standards through regular participation in training sessions and serving as an informed resource for fellow student workers.
- Created new identification cards for faculty, staff, and students.
- Managed access points on campus to maintaine a secure and safe environment.
Gymnastics Coach
The Little Gym
08.2015 - 08.2019
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts' confidence levels by offering constructive feedback and personalized support.
- Assessed student progress and provided feedback to improve technique and performance.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
Education
Bachelor of Arts - Sociology And Anthropology
Framingham State University
Framingham, MA08.2023
Skills
- Organizational Leadership
- Records Management
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Critical Thinking
- Budget Administration
Accomplishments
- Phenomenal Woman 2024
Timeline
Administrative Services Manager
Framingham State University
05.2024 - Current
Dispatcher
Framingham State University
05.2023 - 05.2024
Instacart Shopper
Instacart
01.2023 - Current
Student Worker
Framingham State University
01.2021 - 05.2023
Gymnastics Coach
The Little Gym
08.2015 - 08.2019
Bachelor of Arts - Sociology And Anthropology
Framingham State University
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