Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kianna Flores

Cincinnati,OH

Summary

Proven leader and effective communicator, adept at solving complex problems and enhancing team productivity. At Village Shoppe and Go Drive Thru, I spearheaded initiatives that significantly improved customer satisfaction and operational efficiency. Skilled in time management and multitasking, my approach consistently delivers results, demonstrating reliability and a positive attitude in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Manager

Village Shoppe and Go Drive Thru
06.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Food Delivery Driver

DoorDash
01.2024 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Truck Unloader

Walmart
10.2020 - 06.2024
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.

Crew Member

Charleys Philly Cheese Steak
08.2023 - 10.2023
  • Worked front counter, drive-thru and other areas.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Crew Member

Wendy's
12.2019 - 10.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Diploma -

Mount Auburn Preparatory Academy
244 Southern Avenue
05.2023

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Positive Attitude
  • Multitasking Abilities
  • Organizational Skills
  • Active Listening
  • Self Motivation
  • Reliability

Languages

English
Full Professional
Spanish
Elementary

Timeline

Manager

Village Shoppe and Go Drive Thru
06.2024 - Current

Food Delivery Driver

DoorDash
01.2024 - Current

Crew Member

Charleys Philly Cheese Steak
08.2023 - 10.2023

Truck Unloader

Walmart
10.2020 - 06.2024

Crew Member

Wendy's
12.2019 - 10.2020

Diploma -

Mount Auburn Preparatory Academy

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Kianna Flores