Kianna Reese
Roswell,NM
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Walgreens Boots Alliance
07.2015 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Education
Associate of Science - Nursing
Eastern New Mexico University - Roswell
Roswell, NM05.2025
High School Diploma -
Roswell High School
Roswell, NM05.2016
Skills
- Prescription Filling
- Drug Utilization Review
- Drug Inventory Control
- Insurance Verification
- Insurance Billing
- Drug Safety
- Medication Dispensing
- Receiving Incoming Supplies
- Medicare and Medicaid Process
- Processing Payments
- HIPAA
- Answering Customer Questions
- Stocking Shelves
- Drug Storage Procedures
- Verifying Orders
- Labeling Accuracy
- Critical Thinking
- Pharmacology Knowledge
- Time Management
- Order Processing
- Teamwork Abilities
Timeline
Pharmacy Technician
Walgreens Boots Alliance
07.2015 - Current
Associate of Science - Nursing
Eastern New Mexico University - Roswell
High School Diploma -
Roswell High School
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