Kianna Reese

Pharmacy Technician

Walgreens Boots Alliance

07.2015 - Current

Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Streamlined prescription processing with accurate data entry and verification of patient information.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.